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Scheduled On-Demand Scans are not invoking

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Hi Team,

We have noticed that the scheduled ODS scans are not invoking on the client. I have already raised an SR 4-21027084421 to check the issue. The support team has confirmed that its a global issue with ENS version 10.7

Let me know if anyone else is experiencing the same issue and if any update from McAfee on the same.

Thanks in advance!

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McAfee Employee
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Re: Scheduled On-Demand Scans are not invoking

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Hi @Satish_Talatam 

Thank you for reaching out to McAfee Community.

Issues related to scheduled scans are resolved with ENS 10.7.0 July update. 

Please refer to the release notes below and refer to Page 5 where we have addressed most issues related to On demand scan.

https://docs.mcafee.com/bundle/endpoint-security-v10-7-x-july-2020-update-release-notes/resource/pro...

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Re: Scheduled On-Demand Scans are not invoking

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Hi @Satish_Talatam 

Thank you for reaching out to McAfee Community.

Issues related to scheduled scans are resolved with ENS 10.7.0 July update. 

Please refer to the release notes below and refer to Page 5 where we have addressed most issues related to On demand scan.

https://docs.mcafee.com/bundle/endpoint-security-v10-7-x-july-2020-update-release-notes/resource/pro...

Was my reply helpful?

If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

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Re: Scheduled On-Demand Scans are not invoking

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I missed that one and just rolled out an earlier release across the whole enterprise. Looks like I will have to wait until the next update.

Thank you.

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Re: Scheduled On-Demand Scans are not invoking

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Hi @Satish_Talatam,

Thank you for your post. May I also know if these issues have shown up after upgrading from a previous version of ENS 10.6? May I also request you to kindly share a screenshot of "Tasks" under settings of ENS under client UI?

Alternatively, contacting Support directly via a Service Request will also be very helpful with the above said information.

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Thanks and regards,
Adithyan T
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Re: Scheduled On-Demand Scans are not invoking

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The issue has been resolved after upgrading the ENS to 10.7 July release.

Thanks,

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