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Scanner service high cpu usage

I have seen this topic a few times, but I need to ask a somewhat unique version of the question. I am using an ePO 10.7 TP/ATP, Agent 5.7.2.162, Windows 10 education. We run our McAfee scans on Tuesdays. We are in a split environment, and are onsite or remote through a VPN. Some of the remote systems get frozen due to high cpu usage. I believe that I read somewhere that the smart feature can't tell when other resources are being idle or used when remotely accessed to the epo through a VPN. Is this correct? Is there a setting that I can set to minimize this at all? We already have the resource usage set to low for scanning? Any recommendations would be helpful. 

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yaz
McAfee Employee
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Re: Scanner service high cpu usage

HI @User68214094 

Thank you for reaching out McAfee Community. 

I believe McShield.exe is causing issues and this means an ODS or OAS Scan is in progress. 

Please refer to the KB below and see if this helps. 

https://kc.mcafee.com/corporate/index?page=content&id=KB88205

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Re: Scanner service high cpu usage

I went through and double checked my settings and found a couple set to normal usage and not low. Hopefully that corrected the issue.

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