Require McAfee Endpoint Removal Tool

[Former Member]

Hi Guys,

Is anyone able to provide me with the McAfee Endpoint Removal Tool, we have an AD server that's stuck in a bootloop and the internal support team who have access to Administer Mcafee through the EPO aren't assisting with the issue. It seems like a bad install of Mcafee is the cause of the bootloop and we can only boot into safemode, the Mcafee agent has been manually removed by following this KB - https://kc.mcafee.com/corporate/index?page=content&id=kb65863 but can't re-install the agent and we ...

This is a major problem and we may be looking at rebuilding the AD server if we can't remove Mcafee.

 Thanks for any help

[JasonDes · Accepted solution]

You'll need to contact McAfee Enterprise support directly for this. they will send you a copy of the removal tool.

[jess_arman · Accepted solution]

@Former Member

The McAfee Endpoint Product Removal tool is available to anyone with an active Grant. 

To download the Endpoint Product Removal tool via Product Downloads:

1. Navigate to https://www.mcafee.com/enterprise/en-us/downloads/my-products.html 
2. Log in with your Grant Number and email address, and then fill out the Captcha.
3. Search and select "Endpoint Product Removal" or select "utilities and connectors" as a filter. 
4. Locate "Endpoint Product Removal tool" and download.

If you experience issues with this, you can give us a call, and an available support agent would be happy to email you a link to the download via an open Service Request.

Was my reply helpful?

If this information was helpful in any way, or answered your question, will you please either give kudos or select "Accept as Solution" in my reply, as appropriate, so together we can help other members?

[Former Member]

Thanks for the explanation unfortunately due to the way that the business manages Mcafee my support team that I work in doesn't have that information available to us, I will raise a case with the team who manage Mcafee and have the active Grant information asking them to provide the tool.

Cheers

[itsmeshubham]

I can provide McAfeeEndpointRemoval V.2.0.0.70, but i can't pubic the download link still you can mail me shubham.17[at]hotmail.com

Together is Power!

Was my reply helpful?

If this information was helpful in any way, or answered your question, will you please either give kudos or select "Accept as Solution" in my reply, as appropriate, so i can help other members?

[ktankink]

Please note there is a new EPR build available for use (Endpoint Product Removal Tool 2.2.0.22).  The 2.0.0.70 build is outdated now.

[itsmeshubham]

its ok!

[shorty74]

Is this new version of the removal tool avialable without contacting support?  I have a grant number, but unable to find where to download the product?

TIA

[itsmeshubham]

The McAfee Endpoint Product Removal tool is available to anyone with a valid McAfee Service Portal login associated with an active Grant. After contacting Support, you'll be given a link which will allow you to download it from the service portal at support.mcafee.com via "Downloads" >> "Patches" >> "Endpoint Product Removal Tool".

If you experience issues with this, you can give us a call, and an available support agent would be happy to email you a link to the download via an open Service Request.