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Product: McAfee Endpoint Security Platform -- Configuration failed

MSI (s) (58:FC) [14:20:38:375]: Product: McAfee Endpoint Security Platform - Update 'McAfee Endpoint Security Common' could not be installed. Error code 1603. Additional information is available in the log file C:\Windows\TEMP\McAfeeLogs\McAfee_Common_HotFix_100194_Install_05082020141938352.log. MSI (s) (58:FC) [14:20:38:375]: Windows Installer installed an update. Product Name: McAfee Endpoint Security Platform. Product Version: 10.7.0. Product Language: 1033. Manufacturer: McAfee, LLC.. Update Name: McAfee Endpoint Security Common. Installation success or error status: 1603. MSI (s) (58:FC) [14:20:38:375]: Product: McAfee Endpoint Security Platform -- Configuration failed. MSI (s) (58:FC) [14:20:38:375]: Windows Installer reconfigured the product. Product Name: McAfee Endpoint Security Platform. Product Version: 10.7.0. Product Language: 1033. Manufacturer: McAfee, LLC.. Reconfiguration success or error status: 1603.
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McAfee Employee
McAfee Employee
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Message 2 of 3

Re: Product: McAfee Endpoint Security Platform -- Configuration failed

Hi @User25120419 ,

Good day to you!

The error that you have posted has a generic installation failure code "1603". It is not possible to determine the exact reason for the installation failure.

We highly recommend you to first check the compatibility between the ENS version and the OS version. If this is a fresh installation please go ahead and collect the data that has been requested in the "ENS components fail to install" section of the below article and raise a service request.

https://kc.mcafee.com/corporate/index?page=content&id=KB86691

With  Regards,

M G Ajay Sundar

McAfee Technical Support – APAC

Customer Success Group

McAfee support.mcafee.com

Mon to Fri :-  5:30 AM - 2:30 PM IST

 

McAfee® Endpoint Upgrade Assistant is a tool designed to help with analyzing, planning, and executing your upgrade from McAfee® Virusscan Enterprise / McAfee® Endpoint Security to latest version of McAfee® Endpoint Security.

Additional information and best practices- https://www.mcafee.com/enssupport

Video Link - https://www.youtube.com/watch?v=QT3Is_Y4h4M&list=PLhrTdqg8EHm62YtckPZ0my2zCPYc2yAVa

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How am I doing today? Please share your feedback with my manager at **personal information omitted**

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McAfee Employee
McAfee Employee
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Message 3 of 3

Re: Product: McAfee Endpoint Security Platform -- Configuration failed

Hello , 

Error 1603 is a  very generic error message . We will have to look at the various other ENS logs . 

Request you to kindly reach out to McAfee Technical Support with Installation logs for further analysis on this .

Thank you 

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