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Procedure to roll back ENS Exploit Prevention content version

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Team,

I have just installed ENS Exploit Prevention Content version 9626 and seems since then I am facing some huge delay while opening MS office files, like excel, mspaint

Also delay in opening MSTSC from start run

 

Also when I try to open any pdf file in browser there is a huge delay

I want to roll back the ENS exploit prevention content version now 

I need the procedure to do the same. Please assist 

 

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McAfee Employee chealey
McAfee Employee
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Message 2 of 4

Re: Procedure to roll back ENS Exploit Prevention content version

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Good morning @alokmhatle 

Please raise a Service Request with the Technical Support Team, they will provide you with a package to allow you to roll back to the previous version. It would however be helpful if you could leave at least one machine on this Content Version, so we can do some troubleshooting with you and identify the cause of the issue. 

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If this information was helpful in any way, or answered your question, will you please select "Accept as Solution" in my reply, or give kudos as appropriate, so together we can help other members?

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3 Replies
McAfee Employee chealey
McAfee Employee
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Message 2 of 4

Re: Procedure to roll back ENS Exploit Prevention content version

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Good morning @alokmhatle 

Please raise a Service Request with the Technical Support Team, they will provide you with a package to allow you to roll back to the previous version. It would however be helpful if you could leave at least one machine on this Content Version, so we can do some troubleshooting with you and identify the cause of the issue. 

Was my reply helpful?
If this information was helpful in any way, or answered your question, will you please select "Accept as Solution" in my reply, or give kudos as appropriate, so together we can help other members?

View solution in original post

Re: Procedure to roll back ENS Exploit Prevention content version

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Is it possible to deploy the earlier EP content on the latest one

For example, is it possible to deploy earlier content 9528 on the latest content 9626 from ePO. coz we still have the earlier content 9528 in the previous branch

McAfee Employee chealey
McAfee Employee
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Message 4 of 4

Re: Procedure to roll back ENS Exploit Prevention content version

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No, this isn't possible. Hence you will need a special package from support which will accommodate this.

Was my reply helpful?
If this information was helpful in any way, or answered your question, will you please select "Accept as Solution" in my reply, or give kudos as appropriate, so together we can help other members?
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