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Point Product Custom Error

When trying to push ENS updates to computers in my environment from EPO, sometimes the Run Client Task will fail and give me this error message "Product "ENDP_GS_1070" installation failed, reason "Point Product Custom Error"." What I am having trouble figuring out is what does the Point Product Custom Error mean? Any help would be great. Thanks!

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Re: Point Product Custom Error

Hello @off2 

Thanks for your post.

I would like to request you to please start checking the logs and see whether you are getting something relevant or not.

Agent Logs will be under C:\ProgramData\McAfee\Agent\logs 

In Agent you can check masvc.log and mcscript.log

Also worth checking the Windows\Temp\McAfee Logs where ENS Installation logs will get created.

I would also request you to please try to deploy the ENS with the help of the below Steps:

"Select the Machine from system tree-->actions-->Agents-->Modify/edit task one a single system-->New client task assignment-->McAfee Agent-->Product Deployment-->Select the task if you have already created if not please create a new task and select "run immediately" under schedule type. Once done, send a Wakeup call with force complete task and policy update."

 

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Re: Point Product Custom Error

Hello,

 

do you have any info for this error?

 

Thanks

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