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off2
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Point Product Custom Error

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When trying to push ENS updates to computers in my environment from EPO, sometimes the Run Client Task will fail and give me this error message "Product "ENDP_GS_1070" installation failed, reason "Point Product Custom Error"." What I am having trouble figuring out is what does the Point Product Custom Error mean? Any help would be great. Thanks!

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mlajoie
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Re: Point Product Custom Error

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There is no relevant data in Windows/temp/mcafeelogs.

I've provided the info from the log above -- that is from this morning. None of other logs had any information related to the client task.

by policy, I cannot provide the logs as requested. i will have to open a service request if I cannot receive help here.

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Re: Point Product Custom Error

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Hello @off2 

Thanks for your post.

I would like to request you to please start checking the logs and see whether you are getting something relevant or not.

Agent Logs will be under C:\ProgramData\McAfee\Agent\logs 

In Agent you can check masvc.log and mcscript.log

Also worth checking the Windows\Temp\McAfee Logs where ENS Installation logs will get created.

I would also request you to please try to deploy the ENS with the help of the below Steps:

"Select the Machine from system tree-->actions-->Agents-->Modify/edit task one a single system-->New client task assignment-->McAfee Agent-->Product Deployment-->Select the task if you have already created if not please create a new task and select "run immediately" under schedule type. Once done, send a Wakeup call with force complete task and policy update."

 

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Miki1612
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Re: Point Product Custom Error

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Hello,

 

do you have any info for this error?

 

Thanks

mlajoie
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Re: Point Product Custom Error

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I'm having the same issue.  The MASVC log has the following:

2020-07-22 11:25:33.917 masvc(4608.5168) scheduler.Info: Scheduler: Invoking task [(NNS) ENS Client Deployment (Windows)]...
2020-07-22 11:25:33.919 masvc(4608.5168) scheduler.Info: The task (NNS) ENS Client Deployment (Windows) becomes active
2020-07-22 11:25:33.948 masvc(4608.5168) Updater.Info: Received updater request initiator_type=4 request_type=0 taskid=MA_RunNow_99_{94247bf2-cc2f-11ea-22a7-648f95221c27}.
2020-07-22 11:25:33.948 masvc(4608.5168) Updater.Info: Creating run now updater request, task id = MA_RunNow_99_{94247bf2-cc2f-11ea-22a7-648f95221c27}.
2020-07-22 11:25:33.948 masvc(4608.5168) Updater.Info: Adding the updater request taskid <MA_RunNow_99_{94247bf2-cc2f-11ea-22a7-648f95221c27}> in the queue.
2020-07-22 11:25:34.948 masvc(4608.5168) Updater.Info: Invoking mue as, [C:\Program Files\McAfee\Agent\x86\McScript_InUse.exe -script C:\ProgramData\McAfee\Agent\update\InstallMain.McS -id 27180 -localeid 0409 -logfile C:\ProgramData\McAfee\Agent\logs\McScript_deploy -parent FRAMEWORK -initiator 4 -installdir C:\Program Files\McAfee\Agent\\x86\ -taskid MA_RunNow_99_{94247bf2-cc2f-11ea-22a7-648f95221c27} (null) ].
2020-07-22 11:25:34.976 masvc(4608.5168) Updater.Info: Updater engine is spawned successfully.
2020-07-22 11:25:34.976 masvc(4608.5168) Updater.Info: Creating mue event handler.
2020-07-22 11:25:34.976 masvc(4608.5168) Updater.Info: Created mue event handler.
2020-07-22 11:25:34.976 masvc(4608.5168) Updater.Info: Launched updater engine successfully.
2020-07-22 11:25:34.976 masvc(4608.5168) Updater.Info: Updater session started for initiator type=4, task id = <MA_RunNow_99_{94247bf2-cc2f-11ea-22a7-648f95221c27}>.
2020-07-22 11:25:34.977 masvc(4608.5168) DataChannelHandler.Info: Received epo.datachannel.msgbus.request.type.msgupload from client : EPOAGENT3000
2020-07-22 11:25:34.992 masvc(4608.5168) ahclient.Info: Scheduling spipe connection with "immediate" priority.
2020-07-22 11:25:34.992 masvc(4608.5168) DataChannel.Manager.Info: A { MsgUpload } spipe alert has been raised successfully in ah_client.
2020-07-22 11:25:34.992 masvc(4608.5168) ahclient.Info: Start processing spipe connection request.
2020-07-22 11:25:35.002 masvc(4608.5168) DataChannel.Manager.Info: DataChannel Service decorating SPIPE package for : { MsgUpload }
2020-07-22 11:25:35.003 masvc(4608.5168) DataChannel.Manager.Info: Sending the next batch of 1 data channel items
2020-07-22 11:25:35.017 masvc(4608.5168) ahclient.Info: Agent communication session started
2020-07-22 11:25:35.017 masvc(4608.5168) ahclient.Info: Agent is connecting to ePO server
2020-07-22 11:25:35.017 masvc(4608.5168) ahclient.Info: Initiating spipe connection to site https://***.***.***.***:443/spipe/pkg?AgentGuid={4b96d3d4-5e6c-11ea-073a-40b034461e60}&Source=Agent_3.0.0&TenantId=E998AC06-7233-4F5E-956B-2850AE7B8AA4.
2020-07-22 11:25:35.018 masvc(4608.5168) ahclient.Info: connection initiated to site https://***.***.***.***:443/spipe/pkg?AgentGuid={4b96d3d4-5e6c-11ea-073a-40b034461e60}&Source=Agent_3.0.0&TenantId=E998AC06-7233-4F5E-956B-2850AE7B8AA4.
2020-07-22 11:25:35.193 masvc(4608.5168) ahclient.Info: Network library rc = <1008>, Agent handler reports response code <202>.
2020-07-22 11:25:35.194 masvc(4608.5168) ahclient.Info: Agent handler doesn't have anything to send. response code 202.
2020-07-22 11:25:35.194 masvc(4608.5168) ahclient.Info: Spipe connection response received, network return code = 1008, response code 202.
2020-07-22 11:25:35.194 masvc(4608.5168) DataChannel.Manager.Info: Package uploaded to ePO Server successfully
2020-07-22 11:25:35.201 masvc(4608.5168) ahclient.Info: Agent communication session closed
2020-07-22 11:25:35.202 masvc(4608.5168) ioservice.Info: IO service received the message.
2020-07-22 11:25:35.212 masvc(4608.5168) ioservice.Info: IO service received the message.
2020-07-22 11:25:35.341 masvc(4608.5168) msgbus.Info: QueryFullProcessImageName C:\Program Files\McAfee\Agent\x86\McScript_InUse.exe
2020-07-22 11:25:35.354 masvc(4608.5168) msgbus.Info: verify code signature returns <0>, GetLastError <0>.
2020-07-22 11:25:35.355 masvc(4608.5168) msgbus.Info: Adding <C:\Program Files\McAfee\Agent\x86\McScript_InUse.exe>:<1480> auth info reference
2020-07-22 11:25:35.362 masvc(4608.5168) msgbus.Info: executable <C:\Program Files\McAfee\Agent\x86\McScript_InUse.exe> is trusted via authenticode. Signer: <McAfee, Inc.> Issuer: <GlobalSign CodeSigning CA - G3>
2020-07-22 11:25:35.362 masvc(4608.5168) msgbus.Info: Allowing <1480> onto msgbus
2020-07-22 11:25:35.406 masvc(4608.5168) ioservice.Info: IO service received the message.
2020-07-22 11:25:35.460 masvc(4608.5168) compatservice.Info: Received notifications for changes on backcompat watcher
2020-07-22 11:25:35.461 masvc(4608.5168) compatservice.Info: is_compat_running: 1, is_compat_required: 1
2020-07-22 11:25:35.463 masvc(4608.5168) Updater.Info: Received deployment status
2020-07-22 11:25:35.481 masvc(4608.5168) compatservice.Info: Received notifications for changes on backcompat watcher
2020-07-22 11:25:35.482 masvc(4608.5168) compatservice.Info: is_compat_running: 1, is_compat_required: 1
2020-07-22 11:25:55.031 masvc(4608.5168) compatservice.Info: Received notifications for changes on backcompat watcher
2020-07-22 11:25:55.032 masvc(4608.5168) compatservice.Info: is_compat_running: 1, is_compat_required: 1
2020-07-22 11:25:55.032 masvc(4608.5168) compatservice.Info: Received notifications for changes on backcompat watcher
2020-07-22 11:25:55.033 masvc(4608.5168) compatservice.Info: is_compat_running: 1, is_compat_required: 1
2020-07-22 11:25:55.104 masvc(4608.5168) msgbus.Info: QueryFullProcessImageName C:\ProgramData\McAfee\Agent\Current\ENDP_AM_1070\Install\0000\SetupTP.exe
2020-07-22 11:25:55.115 masvc(4608.5168) msgbus.Info: verify code signature returns <0>, GetLastError <0>.
2020-07-22 11:25:55.115 masvc(4608.5168) msgbus.Info: Adding <C:\ProgramData\McAfee\Agent\Current\ENDP_AM_1070\Install\0000\SetupTP.exe>:<8812> auth info reference
2020-07-22 11:25:55.122 masvc(4608.5168) msgbus.Info: executable <C:\ProgramData\McAfee\Agent\Current\ENDP_AM_1070\Install\0000\SetupTP.exe> is trusted via authenticode. Signer: <McAfee, Inc.> Issuer: <GlobalSign CodeSigning CA - G3>
2020-07-22 11:25:55.122 masvc(4608.5168) msgbus.Info: Allowing <8812> onto msgbus
2020-07-22 11:25:55.313 masvc(4608.5168) Updater.Info: Received message on unauth updater. 1
2020-07-22 11:25:55.327 masvc(4608.5168) compatservice.Info: Received notifications for changes on backcompat watcher
2020-07-22 11:25:55.327 masvc(4608.5168) compatservice.Info: is_compat_running: 1, is_compat_required: 1
2020-07-22 11:25:55.335 masvc(4608.5168) Updater.Info: Script Event : EID:0, Sev:1, ProductId:ENDP_AM_1070, Locale:NOTFOUND, Type:Install, State:9, Error:1603, NewVersion:10.7.0.1751, Date:, Message:
2020-07-22 11:25:55.335 masvc(4608.5168) Updater.Info: Script Event msg iEventId "0" iSeverity "1" iProductId "ENDP_AM_1070" iLocale "NOTFOUND" iUpdateType "Install" iUpdateState "9" iUpdateError "1603" iNewVersion "10.7.0.1751" iDateTime "" iCustomMessage ""
2020-07-22 11:25:55.344 masvc(4608.5168) Updater.Info: Script Event : EID:0, Sev:4, ProductId:ENDP_AM_1070, Locale:0000, Type:Install, State:9, Error:-1, NewVersion:10.7.0, Date:, Message:
2020-07-22 11:25:55.344 masvc(4608.5168) Updater.Info: Script Event msg iEventId "0" iSeverity "4" iProductId "ENDP_AM_1070" iLocale "0000" iUpdateType "Install" iUpdateState "9" iUpdateError "-1" iNewVersion "10.7.0" iDateTime "" iCustomMessage ""
2020-07-22 11:25:58.988 masvc(4608.5168) compatservice.Info: Received notifications for changes on backcompat watcher
2020-07-22 11:25:58.989 masvc(4608.5168) compatservice.Info: is_compat_running: 1, is_compat_required: 1
2020-07-22 11:25:58.989 masvc(4608.5168) compatservice.Info: Received notifications for changes on backcompat watcher
2020-07-22 11:25:58.990 masvc(4608.5168) compatservice.Info: is_compat_running: 1, is_compat_required: 1
2020-07-22 11:25:59.057 masvc(4608.5168) msgbus.Info: QueryFullProcessImageName C:\ProgramData\McAfee\Agent\Current\ENDP_AM_1070\Install\0000\SetupTP.exe
2020-07-22 11:25:59.065 masvc(4608.5168) msgbus.Info: verify code signature returns <0>, GetLastError <0>.
2020-07-22 11:25:59.066 masvc(4608.5168) msgbus.Info: Adding <C:\ProgramData\McAfee\Agent\Current\ENDP_AM_1070\Install\0000\SetupTP.exe>:<6320> auth info reference
2020-07-22 11:25:59.074 masvc(4608.5168) msgbus.Info: executable <C:\ProgramData\McAfee\Agent\Current\ENDP_AM_1070\Install\0000\SetupTP.exe> is trusted via authenticode. Signer: <McAfee, Inc.> Issuer: <GlobalSign CodeSigning CA - G3>
2020-07-22 11:25:59.074 masvc(4608.5168) msgbus.Info: Allowing <6320> onto msgbus
2020-07-22 11:25:59.272 masvc(4608.5168) Updater.Info: Received message on unauth updater. 1
2020-07-22 11:25:59.288 masvc(4608.5168) compatservice.Info: Received notifications for changes on backcompat watcher
2020-07-22 11:25:59.288 masvc(4608.5168) compatservice.Info: is_compat_running: 1, is_compat_required: 1
2020-07-22 11:25:59.297 masvc(4608.5168) Updater.Info: Script Event : EID:0, Sev:1, ProductId:ENDP_AM_1070, Locale:NOTFOUND, Type:Install, State:9, Error:1603, NewVersion:10.7.0.1751, Date:, Message:
2020-07-22 11:25:59.297 masvc(4608.5168) Updater.Info: Script Event msg iEventId "0" iSeverity "1" iProductId "ENDP_AM_1070" iLocale "NOTFOUND" iUpdateType "Install" iUpdateState "9" iUpdateError "1603" iNewVersion "10.7.0.1751" iDateTime "" iCustomMessage ""
2020-07-22 11:25:59.347 masvc(4608.5168) Updater.Info: Script Event : EID:0, Sev:4, ProductId:ENDPATP_1070, Locale:0000, Type:Install, State:9, Error:-1, NewVersion:10.7.0, Date:, Message:
2020-07-22 11:25:59.348 masvc(4608.5168) Updater.Info: Script Event msg iEventId "0" iSeverity "4" iProductId "ENDPATP_1070" iLocale "0000" iUpdateType "Install" iUpdateState "9" iUpdateError "-1" iNewVersion "10.7.0" iDateTime "" iCustomMessage ""
2020-07-22 11:26:01.637 masvc(4608.5168) compatservice.Info: Received notifications for changes on backcompat watcher
2020-07-22 11:26:01.638 masvc(4608.5168) compatservice.Info: is_compat_running: 1, is_compat_required: 1
2020-07-22 11:26:01.638 masvc(4608.5168) compatservice.Info: Received notifications for changes on backcompat watcher
2020-07-22 11:26:01.639 masvc(4608.5168) compatservice.Info: is_compat_running: 1, is_compat_required: 1
2020-07-22 11:26:01.711 masvc(4608.5168) msgbus.Info: QueryFullProcessImageName C:\ProgramData\McAfee\Agent\Current\ENDP_FW_1070\Install\0000\setupFW.exe
2020-07-22 11:26:01.719 masvc(4608.5168) msgbus.Info: verify code signature returns <0>, GetLastError <0>.
2020-07-22 11:26:01.721 masvc(4608.5168) msgbus.Info: Adding <C:\ProgramData\McAfee\Agent\Current\ENDP_FW_1070\Install\0000\setupFW.exe>:<3960> auth info reference
2020-07-22 11:26:01.729 masvc(4608.5168) msgbus.Info: executable <C:\ProgramData\McAfee\Agent\Current\ENDP_FW_1070\Install\0000\setupFW.exe> is trusted via authenticode. Signer: <McAfee, Inc.> Issuer: <GlobalSign CodeSigning CA - G3>
2020-07-22 11:26:01.729 masvc(4608.5168) msgbus.Info: Allowing <3960> onto msgbus
2020-07-22 11:26:01.924 masvc(4608.5168) Updater.Info: Received message on unauth updater. 1
2020-07-22 11:26:01.939 masvc(4608.5168) compatservice.Info: Received notifications for changes on backcompat watcher
2020-07-22 11:26:01.939 masvc(4608.5168) compatservice.Info: is_compat_running: 1, is_compat_required: 1
2020-07-22 11:26:01.948 masvc(4608.5168) Updater.Info: Script Event : EID:0, Sev:1, ProductId:ENDP_FW_1070, Locale:NOTFOUND, Type:Install, State:9, Error:1603, NewVersion:10.7.0.1247, Date:, Message:
2020-07-22 11:26:01.948 masvc(4608.5168) Updater.Info: Script Event msg iEventId "0" iSeverity "1" iProductId "ENDP_FW_1070" iLocale "NOTFOUND" iUpdateType "Install" iUpdateState "9" iUpdateError "1603" iNewVersion "10.7.0.1247" iDateTime "" iCustomMessage ""
2020-07-22 11:26:01.958 masvc(4608.5168) compatservice.Info: Received notifications for changes on backcompat watcher
2020-07-22 11:26:01.959 masvc(4608.5168) compatservice.Info: is_compat_running: 1, is_compat_required: 1
2020-07-22 11:26:01.959 masvc(4608.5168) Updater.Info: Script Event : EID:0, Sev:4, ProductId:ENDP_FW_1070, Locale:0000, Type:Install, State:9, Error:-1, NewVersion:10.7.0, Date:, Message:
2020-07-22 11:26:01.959 masvc(4608.5168) Updater.Info: Script Event msg iEventId "0" iSeverity "4" iProductId "ENDP_FW_1070" iLocale "0000" iUpdateType "Install" iUpdateState "9" iUpdateError "-1" iNewVersion "10.7.0" iDateTime "" iCustomMessage ""
2020-07-22 11:26:01.960 masvc(4608.5168) Updater.Info: Script Event : EID:0, Sev:0, ProductId:EPOAGENT3000, Locale:0409, Type:N/A, State:1, Error:0, NewVersion:N/A, Date:N/A, Message:
2020-07-22 11:26:01.960 masvc(4608.5168) Updater.Info: Script Event msg iEventId "0" iSeverity "0" iProductId "EPOAGENT3000" iLocale "0409" iUpdateType "N/A" iUpdateState "1" iUpdateError "0" iNewVersion "N/A" iDateTime "N/A" iCustomMessage ""
2020-07-22 11:26:01.960 masvc(4608.5168) Updater.Info: Received deployment status
2020-07-22 11:26:07.008 masvc(4608.5168) Updater.Info: Updater engine exited with exit status as 0 and term signal 0.
2020-07-22 11:26:07.008 masvc(4608.5168) DataChannelHandler.Info: Received epo.datachannel.msgbus.request.type.msgupload from client : EPOAGENT3000
2020-07-22 11:26:07.018 masvc(4608.5168) ahclient.Info: Scheduling spipe connection with "immediate" priority.
2020-07-22 11:26:07.018 masvc(4608.5168) DataChannel.Manager.Info: A { MsgUpload } spipe alert has been raised successfully in ah_client.
2020-07-22 11:26:07.018 masvc(4608.5168) ahclient.Info: Start processing spipe connection request.
2020-07-22 11:26:07.032 masvc(4608.5168) DataChannel.Manager.Info: DataChannel Service decorating SPIPE package for : { MsgUpload }
2020-07-22 11:26:07.034 masvc(4608.5168) DataChannel.Manager.Info: Sending the next batch of 1 data channel items
2020-07-22 11:26:07.049 masvc(4608.5168) ahclient.Info: Agent communication session started
2020-07-22 11:26:07.049 masvc(4608.5168) ahclient.Info: Agent is connecting to ePO server
2020-07-22 11:26:07.049a masvc(4608.5168) ahclient.Info: Initiating spipe connection to site https://***.***.***.***:443/spipe/pkg?AgentGuid={4b96d3d4-5e6c-11ea-073a-40b034461e60}&Source=Agent_3.0.0&TenantId=E998AC06-7233-4F5E-956B-2850AE7B8AA4.
2020-07-22 11:26:07.050 masvc(4608.5168) ahclient.Info: connection initiated to site https://***.***.***.***:443/spipe/pkg?AgentGuid={4b96d3d4-5e6c-11ea-073a-40b034461e60}&Source=Agent_3.0.0&TenantId=E998AC06-7233-4F5E-956B-2850AE7B8AA4.
2020-07-22 11:26:07.589 masvc(4608.5168) ahclient.Info: Network library rc = <1008>, Agent handler reports response code <202>.
2020-07-22 11:26:07.589 masvc(4608.5168) ahclient.Info: Agent handler doesn't have anything to send. response code 202.
2020-07-22 11:26:07.590 masvc(4608.5168) ahclient.Info: Spipe connection response received, network return code = 1008, response code 202.
2020-07-22 11:26:07.590 masvc(4608.5168) DataChannel.Manager.Info: Package uploaded to ePO Server successfully
2020-07-22 11:26:07.600 masvc(4608.5168) ahclient.Info: Agent communication session closed
2020-07-22 11:26:07.600 masvc(4608.5168) ioservice.Info: IO service received the message.
2020-07-22 11:26:07.612 masvc(4608.5168) ioservice.Info: IO service received the message.
2020-07-22 11:26:08.008 masvc(4608.5168) scheduler.Info: The task (NNS) ENS Client Deployment (Windows) has failed
2020-07-22 11:26:08.017 masvc(4608.5168) scheduler.Info: Scheduler: Task [(NNS) ENS Client Deployment (Windows)] is finished
2020-07-22 11:26:08.026 masvc(4608.5168) scheduler.Info: The task (NNS) ENS Client Deployment (Windows) is freed

 

Best I can tell is that it is a 1603 error -- that's a generic error.  Not useful, unfortunately.  Anything else you can see?

Former Member
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Message 5 of 9

Re: Point Product Custom Error

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Hello @mlajoie 

Could you please try to check the McScript delploy.log and Windows>Temp>McAfee Logs where ENS installation log will get genearated.

 

Thanks.

Hem
McAfee Employee
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Message 6 of 9

Re: Point Product Custom Error

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It's failing with 

2020-07-22 11:26:01.948 masvc(4608.5168) Updater.Info: Script Event : EID:0, Sev:1, ProductId:ENDP_FW_1070, Locale:NOTFOUND, Type:Install, State:9, Error:1603, NewVersion:10.7.0.1247, Date:, Message:

Do you seen ENS installation log created (C:\Windows\TEMP\McAfeeLogs)

mlajoie
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Message 7 of 9

Re: Point Product Custom Error

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No - a log file was not created for it.

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Message 8 of 9

Re: Point Product Custom Error

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Hello @mlajoie 

Please reproduce the issue and provide the McAfee Agent logs folder and Windows temp McAfee Logs Folder from the machine over the personal message.

Or,

Please open a Service Request with Support Team.

 

Was my reply helpful?

If you find this post useful, please give it a Kudos! Also, please don't forget to select "Accept as a Solution" if this reply resolves your query!

mlajoie
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Message 9 of 9

Re: Point Product Custom Error

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There is no relevant data in Windows/temp/mcafeelogs.

I've provided the info from the log above -- that is from this morning. None of other logs had any information related to the client task.

by policy, I cannot provide the logs as requested. i will have to open a service request if I cannot receive help here.

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