On-Access Scan is not responding . Issue: ScriptScan is disabled

[jjmcpu]

MVision

McAfee Status: Issue Detected

McAfee Endpoint Security - Issue: On-Access Scan is not responding . Issue: ScriptScan is disabled

This is happening to all my endpoints - I had not made any changes.

I don't know how to fix this.

Can you please help?

[rfranci]

Hi @jjmcpu ,

Thankyou for reaching us on community!

Possible reasons for this issue :
1. Missing root certificates.
2. Untrusted DLL injection. (This could again circle back to missing root certificate issue)
3. Release version mismatch between modules.

Hence, i would first recommend checking if  all modules syncup with same release date.
you can refer the below KB article for product release information:
https://kc.mcafee.com/corporate/index?page=content&id=KB82761

If Threat prevention and Platform version sync with same release date and if the issue still persists , i would recommend you update root certificates as per the below article :
https://kc.mcafee.com/corporate/index?page=content&id=KB91697

In case if the issue still persists even after root certificate update, you can use Mfesysprep tool to check for untrusted DLL injection.
How to use Mfesysprep tool:
https://kc.mcafee.com/corporate/index?page=content&id=KB89860

In case if MFESysPrep.log reports "unable to grant trust " to any DLL file, you can wither remove that DLL or uninstall the application associated with that DLL or contact McAfee Technical Support for further assistance.

I hope this helps .
- Rohit Francis 

Was my reply helpful?
If you find this post useful, Please give it a Kudos! Also, Please don't forget to select "Accept as a solution" if this reply resolves your query!

[jjmcpu]

I've tried all that ..

How to I contact McAfee directly for Assistance? - I'm new to this.

Please help - I'm an MVision client

[rfranci]

Hi @jjmcpu 

you can check the below page for McAfee Enterprise support contact information :

https://www.mcafee.com/en-us/consumer-corporate/contact-us.html

I hope this helps .
- Rohit Francis 

Was my reply helpful?
If you find this post useful, Please give it a Kudos! Also, Please don't forget to select "Accept as a solution" if this reply resolves your query!