cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
jjmcpu
Level 9
Report Inappropriate Content
Message 1 of 4

On-Access Scan is not responding . Issue: ScriptScan is disabled

MVision

McAfee Status: Issue Detected

McAfee Endpoint Security - Issue: On-Access Scan is not responding . Issue: ScriptScan is disabled

This is happening to all my endpoints - I had not made any changes.

I don't know how to fix this.

Can you please help?

 

3 Replies
rfranci
McAfee Employee
McAfee Employee
Report Inappropriate Content
Message 2 of 4

Re: On-Access Scan is not responding . Issue: ScriptScan is disabled

Hi @jjmcpu ,

Thankyou for reaching us on community!

Possible reasons for this issue :
1. Missing root certificates.
2. Untrusted DLL injection. (This could again circle back to missing root certificate issue)
3. Release version mismatch between modules.

Hence, i would first recommend checking if  all modules syncup with same release date.
you can refer the below KB article for product release information:
https://kc.mcafee.com/corporate/index?page=content&id=KB82761

If Threat prevention and Platform version sync with same release date and if the issue still persists , i would recommend you update root certificates as per the below article :
https://kc.mcafee.com/corporate/index?page=content&id=KB91697

In case if the issue still persists even after root certificate update, you can use Mfesysprep tool to check for untrusted DLL injection.
How to use Mfesysprep tool:
https://kc.mcafee.com/corporate/index?page=content&id=KB89860

In case if MFESysPrep.log reports "unable to grant trust " to any DLL file, you can wither remove that DLL or uninstall the application associated with that DLL or contact McAfee Technical Support for further assistance.

I hope this helps .
- Rohit Francis 

Was my reply helpful?
If you find this post useful, Please give it a Kudos! Also, Please don't forget to select "Accept as a solution" if this reply resolves your query!

jjmcpu
Level 9
Report Inappropriate Content
Message 3 of 4

Re: On-Access Scan is not responding . Issue: ScriptScan is disabled

I've tried all that ..

How to I contact McAfee directly for Assistance? - I'm new to this.

Please help - I'm an MVision client

 

rfranci
McAfee Employee
McAfee Employee
Report Inappropriate Content
Message 4 of 4

Re: On-Access Scan is not responding . Issue: ScriptScan is disabled

Hi @jjmcpu 

you can check the below page for McAfee Enterprise support contact information :

https://www.mcafee.com/en-us/consumer-corporate/contact-us.html

I hope this helps .
- Rohit Francis 

Was my reply helpful?
If you find this post useful, Please give it a Kudos! Also, Please don't forget to select "Accept as a solution" if this reply resolves your query!

You Deserve an Award
Don't forget, when your helpful posts earn a kudos or get accepted as a solution you can unlock perks and badges. Those aren't the only badges, either. How many can you collect? Click here to learn more.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community