On-Access Logs

[dmwaigi]

Hi There,

There is an application (Microsoft Dynamics Solomon) which only works when a deactivate on-access scan. I therefore need to see the logs so that I can figure out what to exclude. Also, how to exclude.

[Former Member · Accepted solution]

Hi @dmwaigi 

There isn't a log which which will show you what is being scanned. Exclusion recommendations should always come from the vendor themselves so check with Microsoft.

If it's still not working once you've added the required exclusions, please collect an AMTRACE, Procmon and MER and submit a Service Request with us. From these traces we can check what is still being scanned. Info on these traces can be found here: KB86691

[dmwaigi]

Feeling a little embarrassed asking this, but I'm having troubles creating a Service Request. Would you instruct me on how to do this?