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Tech-Nic
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Mcafee April 2021 network disruptions during installation

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Hello
Have anybody installed April Update via ePO already? 
We tested on 5 hosts and 4 have network interruptions from 5 seconds to 1 minute during install.
Anyone other or same experience? 
Thanks for your information exchange 🙂

Keep safe
Nicolai



 

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Tech-Nic
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Message 6 of 6

Re: Mcafee April 2021 network disruptions during installation

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Hey
We updated a couple of Servers more and these were working well. 
I did not find yet any similarity. 
Thanks for your efforts, i´m going to mark Topic as solved. 

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Pravas
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Re: Mcafee April 2021 network disruptions during installation

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Hi @Tech-Nic ,

Thank you for your post. May I know which ENS modules were installed ?

Please share more details about the network interruption. Was it briefly disconnected from network? Do you see any message on screen confirming loss of network?

Thanks.

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Tech-Nic
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Re: Mcafee April 2021 network disruptions during installation

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@Pravas 
Thanks for your answer. 
3 Clients with all 4 ENS Modules (Platform,TP,FW,ATP)
1 Server with SQL (3 Module (Platform,TP,ATP)

SQL Server was worse : nearly 1 minute RDP loss and ping loss. 
3 Clients it was detected that TEAMS Call and VPN connectivity  was lost and needs to reconnect. 
1 Client was continuing without any problem . 

The interruption was clearly as the process "SetupCC" was running. 

ZeeArhaan
McAfee Employee
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Message 4 of 6

Re: Mcafee April 2021 network disruptions during installation

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Thank you for your response, this has to be identified by disabling different ENS modules that you have installed, for example, if you disable ENSFW, do you see any issues? likewise, you can isolate the issue by identifying which ENS module is causing this issue, which will help you to narrow down the issue and troubleshoot further, additionally, any specific reason you are using ENS: 10.7 April update 2020?, currently we are running with ENS: 10.7 Feb 2021 update, the reason I am asking you this question, is because, whenever we release new ENS update, we tend to resolve the issues which were discovered in the previous versions of ENS, in the ENS April update I've seen in the past there were quite a few known issues, you may refer the https://kc.mcafee.com/corporate/index?page=content&id=KB82450 and check for  ENS: 10.7 Known issues.

If you do not want to spend much time troubleshooting with the ENS April update, we would request you to test the ENS: 10.7 Feb 2021 update and check the status.

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Tech-Nic
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Re: Mcafee April 2021 network disruptions during installation

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Hello @ZeeArhaan 
Thanks for your response. 
The Issue is clearly at the installation of the Platform Module, not at TP,FW,ATP. 

I´m a bit confused where you pick up 2020? I´m referring to the update released a few days ago, April 2021 Update. (Do i have typo somewhere?)
Platform Version 10.7.0.2648 causing this issue at my end. 
Before Version were ENS 10.7.0 February Update (precisely the Platform 10.7.0.2421)


Tech-Nic
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Message 6 of 6

Re: Mcafee April 2021 network disruptions during installation

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Hey
We updated a couple of Servers more and these were working well. 
I did not find yet any similarity. 
Thanks for your efforts, i´m going to mark Topic as solved. 

View solution in original post

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