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McVariantExport.dll Error 0xc0000005

Hello, we problem on laptops Dell 7470 with W10Pro 1903 Build: 18362.900 (Other models are fine so far). The laptop freezing. Freez screen and mouse. Only one one way is hard restrat. In event log  in this time is:

Error application error 1000:

Name of application error: mfeesp.exe, version 10.6.1.1724, timestamp: 0x5d80fcb1

Module name: McVariantExport.dll, version 10.6.1.1724, time stamp: 0x5d80f938

exeption code: 0xc0000005

 

Any idea where can be problem?  Thank you very much.

3 Replies
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McAfee Employee
McAfee Employee
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Re: McVariantExport.dll Error 0xc0000005

Hi @VitezslavKu,

This is a weird issue, Thank you for reporting this.

Before applying any troubleshooting activity, I would recommend to confirm if the issue happens with the latest version of ENS in place and if it does, May I request you to kindly create a Service Request with a Full Dump attached sop that we can investigate this further.

 

 

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Thanks and regards,
Adithyan T
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Re: McVariantExport.dll Error 0xc0000005

Hello, thank you for your feedback. So  We are testing 10.7 and it seems to help. I Hope... I will let you know the result.

Thank you.

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McAfee Employee
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Re: McVariantExport.dll Error 0xc0000005

Hi @VitezslavKu,

Brilliant! We certainly look forward to your observation results!

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If you find this post useful, Please give it a Kudos! Also, Please don't forget to select "Accept as a solution" if this reply resolves your query!

Thanks and regards,
Adithyan T
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