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kimbn
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Message 1 of 3

McAfee profiler error "no data captured as files and processes were not scanned during data capture"

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I am trying to scan a very large application server to see if I have the right exclusions implemented, but every time I try to scan the server, profiler gives me the "error" - "no data captured as files and processes were not scanned during data capture" . I have tried with 1 minute to 15 minutes range data capture, and can see the "collecting data bar" is running during capture, but the "error" is the same every time.

The server is a data server 2012R2 with 1.5 TB RAM, and 40 cores. ENS 10.7 september update. Normally I have no issues with profiler, but with this server I can not get a result in profiler. Need advice.

Kim M. Bruun
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Tares1
McAfee Employee
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Re: McAfee profiler error "no data captured as files and processes were not scanned during data

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Hello @kimbn 

Thank you for reaching the support community.

Have you checked if profiler is running locally with the correct permissions?

If so please open a technical support case and upload a procmon capture during the execution of the tool so we can investigate further.

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If you find this post useful, Please give it a Kudos! Also, Please don't forget to select "Accept as a solution" if this reply resolves your query!

Thanks and regards,
Tiago A

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2 Replies
Tares1
McAfee Employee
McAfee Employee
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Message 2 of 3

Re: McAfee profiler error "no data captured as files and processes were not scanned during data

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Hello @kimbn 

Thank you for reaching the support community.

Have you checked if profiler is running locally with the correct permissions?

If so please open a technical support case and upload a procmon capture during the execution of the tool so we can investigate further.

Was my reply helpful?
If you find this post useful, Please give it a Kudos! Also, Please don't forget to select "Accept as a solution" if this reply resolves your query!

Thanks and regards,
Tiago A

View solution in original post

kimbn
Level 9
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Message 3 of 3

Re: McAfee profiler error "no data captured as files and processes were not scanned during data

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The profiler is running with the right permissions - admin.

I will go ahead and open a SR but was just confused about choosing product, but I will open it under ENS then.

Best regads,

Kim Bruun

Kim M. Bruun
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