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McAfee preventing connection to Azure Web Gateway

Hi We have a small number of servers that have issues reaching azure web gateway. The connection is very slow to the point it times out. I have disabled "on-access scan" issue did not improve. I have disabled "Exploit Prevention" and "Access Protection", timeouts slightly improved but this did not get accepted by the team managing those servers and we had to uninstall McAfee. Once McAfee was disconnected, access to azure web gateway was absolutely fine. Please note the issues it intermittent. What sort of troubleshooting, debugging would you recommend doing? Thank you. Kind regards
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Sivakumar1
McAfee Employee
McAfee Employee
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Re: McAfee preventing connection to Azure Web Gateway

Hello @User22528463 . Thank you for reaching out McAfee Enterprise Support Community. Whenever there is a time out, Did we get any errors in the event logs with regards to McAfee ENS?. Do we have McAfee ENS Firewall enabled?. We might have to find out which component is causing it.

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