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McAfee endpoint security not listed in windows security.

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we have Nexthink that collect information of workstations. but there are 300 devices out of 2000 that not listed there. after some troubleshooting it appear that Nexthink is collect the information from Windows security and these devices McAfee endpoint security not listed there. its only appear that Windows Defender is only installed.
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McAfee Employee
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Re: McAfee endpoint security not listed in windows security.

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Hi @User38151454 

Thank you however that only confirms the major version - and not the patch level. As I mentioned in my initial response -  ensure your systems are running ENS 10.6.1/ 10.5.5 December Update - if the issue persists, please raise a Service Request with us.

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McAfee Employee
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Re: McAfee endpoint security not listed in windows security.

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Which version of ENS do you have installed? I would advise - due to known issues with the integration into WSC - to ensure your systems are running ENS 10.6.1/ 10.5.5 December Update - if the issue persists, we would need to investigate this. This would require actually checking the integration status and health of ENS on at least one of those machines which are incorrectly reporting.

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Re: McAfee endpoint security not listed in windows security.

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we have mixed updates but all are 10.5.5 and 10.6.1.

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McAfee Employee
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Message 4 of 4

Re: McAfee endpoint security not listed in windows security.

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Hi @User38151454 

Thank you however that only confirms the major version - and not the patch level. As I mentioned in my initial response -  ensure your systems are running ENS 10.6.1/ 10.5.5 December Update - if the issue persists, please raise a Service Request with us.

Was my reply helpful?
If this information was helpful in any way, or answered your question, will you please select "Accept as Solution" in my reply, or give kudos as appropriate, so together we can help other members?

View solution in original post

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