We are small company working on a product which install through NSIS (typical installation process). We have problem only with McAfee antivirus which deletes our program files durning installation. There is absolutely no warning or notification from McAfee. Files are not beign quarantined they are just removed without any warning. Scanning our installation files proved that they are not infected by any virus or malware. Our software installs in user's AppData directory. This is serious problem, because our customers can't install our software. I'm very grateful for any help.
You would need to submit the software to McAfee for analysis and clearance.
Corporate article here: https://kc.mcafee.com/corporate/index?page=content&id=KB66642
Consumer article here: http://www.mcafee.com/us/threat-center/resources/how-to-submit-sample.aspx
Hope that helps.
This is the Consumer Home and Office sub-community. Could you enlighten us further as to what protection you indeed have. As your post indicates it to be for buisness. It would benefit you more,and would be more appropiate to be moved to an area whom are more experienced with Enterprise/Buisness Products.
I see now that Peter responded as well, follow his advice...
All the best,
Regards,Message was edited by: catdaddy on 7/15/14 7:51:51 AM EDT
what is the product that is used here? This forum is about MWG - since MWG cannot remove files during the installation I assume this is about an endpoint AV product. Probably the thread should be moved there?