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McAfee Web control issue (high ram usage)

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Hello

This small message to let you know that 'im actually suffering from the same bug with ENS WC 10.6 than the one corrected very recently on 10.5.4 (see KB90601)

It happens on some server and WKS where the MFEWC process takes up to 1.5 GB of ram and impact  the performance of the computer.

it is not a global issue on WKS, a few have it but it is more frequent on servers. A case has been opened for this issue. It has appeared a few days ago.

Our workaround is a script that will kill the process, script that has been implemented as an excetption  in the autoprotection feature (ens common policy), script executed by the way of an EEDK package from the ePO itself

 

 

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Re: McAfee Web control issue (high ram usage)

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@Pmaquoi

   Due to the nature of release timelines, it would be expected that you are experiencing this issue with ENS 10.6 at this time. The reason is that the fix you're referencing is included in the most recent 10.5.4 July update that was released on July 10th. ENS 10.6 has not yet had an update since it's RTW release on June 12th.

   The 10.6 version of the fix for this issue would be expected to be released in the next update for ENS 10.6. At this time, I do not have a defined ETA to provide.

    As such, you will need to either proceed with your workaround (if you're comfortable with it for the time being), or on the few systems affected, place them on ENS 10.5.4 July update during the interim that 10.6 does not include this fix.

 

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Re: McAfee Web control issue (high ram usage)

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@Pmaquoi

   Due to the nature of release timelines, it would be expected that you are experiencing this issue with ENS 10.6 at this time. The reason is that the fix you're referencing is included in the most recent 10.5.4 July update that was released on July 10th. ENS 10.6 has not yet had an update since it's RTW release on June 12th.

   The 10.6 version of the fix for this issue would be expected to be released in the next update for ENS 10.6. At this time, I do not have a defined ETA to provide.

    As such, you will need to either proceed with your workaround (if you're comfortable with it for the time being), or on the few systems affected, place them on ENS 10.5.4 July update during the interim that 10.6 does not include this fix.

 

Was my reply helpful?

If this information was helpful in any way, or answered your question, will you please select "Accept as Solution" in my reply so together we can help other members?

 

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Re: McAfee Web control issue (high ram usage)

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Difficult to  go back to ENS 10.5.4 for servers as all our policies are adapted to 10.6 feature now. It is more simple to put off WC module and use our workaround to kill the process. And a few of 10.000 endpoints doesn't mean just three Smiley Wink

What is strange is the fact that some of these servers are under 10.6 since many monthes (private beta then RTS the RTW) and the issue just appeared a few days ago.

The same for one of my own epo admin computer used just for the management. never saw it since 4 monthes. So it should be an issue that starts in conjuction  with another software / update / ....

Of course ENS 10.6 is a new version that brings us a lot of benefits. An issue is always possible. But i'm quite sure that this one came from a third party origin as all my services were under observation. A microsoft patch for IE in the latest cumulative ? or something  else ?

Candidate if a correction has to be tested.

Thanks Jess

 

 

 

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