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McAfee McShield stopped

Servicio McShield en stopped, a que se debe? como se corrige? desde ya muchas gracias, se adjunta evidencia.
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McAfee Employee
McAfee Employee
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Re: McAfee McShield stopped

Hi @User84279684,

Thank you for your post! McShield is the Scanner Service. Reasons for it to stop or malfunction could be many, one of which could also be incorrect installation. Typically, these issues would require investigation from tech Support via a Service Request. However, we can have a discussion on this here as well.

I would like to gather some details before we get into the issue:

  • How many machines are impacted?
  • What version of ENS is installed? Can you confirm you are using the latest in place?
  • Can you please share the output of the command: mmsinfo.exe -enum
  • This is run using command prompt from the folder: C:\Program Files\Common Files\McAfee\SystemCore\
  • When did this issue start happening? Has it always been this way since installation or did it come up after some specific changes?
  • If Self protection On by policy for impacted machine(s) ?

Looking forward to your kind response.

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Thanks and regards,
Adithyan T
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McAfee Employee
McAfee Employee
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Message 3 of 3

Re: McAfee McShield stopped

Hi @User84279684,

A quick query here, Are you seeing this with ENS product? Can you kindly confirm if you are using ENS or VSE?

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If you find this post useful, Please give it a Kudos! Also, Please don't forget to select "Accept as a solution" if this reply resolves your query!

Thanks and regards,
Adithyan T
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