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McAfee Management Service & WWAN AutoConfig maxing out machine resources

Im hoping someone can assist, i am experiancing high CPU and RAM usage everyday on login into windows 10.

McAfee Management Service sits at 98% CPU usage & WWAN AutoConfig sits at 99% RAM usage making it impossoble to work for around 1-2 hrs.

We have removed the agent for a day and system is fine however as a paying customer that has no protection this is not how we want to run our systems "un-protected".

 

System Information
Computer Name: XXXXXXX

McAfee Agent
Version number: 5.0.6.220
Status: Managed
SuperAgent: Peer to Peer
Last security update check: 2018/06/22
Last agent-to-server communication: 2018/06/22
Agent to Server Communication Interval (every): 1 hour
Policy Enforcement Interval (every): 1 hour
ePO Server/Agent Handler

McAfee Endpoint Security
Version number: 10.5

2 Replies
McAfee Employee BEllis
McAfee Employee
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Message 2 of 3

Re: McAfee Management Service & WWAN AutoConfig maxing out machine resources

Have you opened a case with support? Have you collected Procmon, and MER? 

You state you removed the agent do you mean (MA) or ENS? 

 

I noticed you are running  ma 5.0.6. Have you tried MA 5.5? 

What is the full version of ENS you are runnnig 10.5.x ????? is it 1, 4, etc.. and any hotfixes?

McAfee Support

Benjamin Ellis

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McAfee Employee chealey
McAfee Employee
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Message 3 of 3

Re: McAfee Management Service & WWAN AutoConfig maxing out machine resources

It is unusal for the mfemms service to have high CPU. This service is only used to manage the McAfee Services - it is essentially our version of WMI service.

From the website this seems to be an application which is used to play games. This isn't the type of software we'd expect to be running on corporate systems. I tried downloading it to test the results on my test machine but I received a 404 error.

I would suggest the same as BEllis and  ask you to submit data to our technical support team. As mentioned it is highly unusual for this process to be using a lot of CPU so we would need to analyse logs such as procmon to look for a cause.

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