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McAfee GetClean not available anymore?

Hi, Tried to use my getclean application, which asked me to update. When I went to McAfee download site, after entering my grant number I couldn't find the application?
3 Replies
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McAfee Employee
McAfee Employee
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Message 2 of 4

Re: McAfee GetClean not available anymore?

Hi, 

Thanks for reaching out McAfee Community.

The GetClean tool is available from the Product Downloads site at: http://www.mcafee.com/us/downloads/downloads.aspx.

You need a valid Grant Number to download the file.

If your request is urgent, contact Technical Support in your region.

To contact Technical Support, log on to the ServicePortal and go to the Create a Service Request page at https://support.mcafee.com/ServicePortal/faces/serviceRequests/createSR:
  • If you are a registered user, type your User Id and Password, and then click Log In.
  • If you are not a registered user, click Register and complete the required fields. Your password and logon instructions will be emailed to you.
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Re: McAfee GetClean not available anymore?

Just as I said in my OP, I logged at the site and provided my Grant Number but the program isn't in the list anymore.

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McAfee Employee
McAfee Employee
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Message 4 of 4

Re: McAfee GetClean not available anymore?

Hi 

You can reach out to support by raising an SR and our support engineers can provide you the Get clean tool that you are looking for.

At the same time, we can also check with Grant information and assist you further.

Also we can provision one if this is part of your grant and not available.

 

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