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packert
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Message 1 of 13

McAfee Endpoint Security is not up to date

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image001.png

 

How to clear this problem (sorry for the danish)? But the problem is that Windows states that McAfee is not up to date - but it is !

Med venlig hilsen/Best regards
Morten Packert
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McAfee Employee chealey
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Message 13 of 13

Re: McAfee Endpoint Security is not up to date

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Hi @packert 

We have identified an issue with the integration into the WSC following a change by Microsoft. We are working to fix this in the next release which is targeted for October.

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Reliable Contributor Nielsb
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Message 2 of 13

Re: McAfee Endpoint Security is not up to date

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Hi,

What is the status in Windows security center?

Open an command window and  type in: 

wmic /namespace:\\root\SecurityCenter2 path AntiVirusProduct get * /value

ProductState=262144 = Up to Date Defs, On Access Scanning OFF 
ProductState=266240 = Up to Date Defs, ON Access Scanning ON
ProductState=397328 = not Up to Date Defs, ON Access Scanning
ProductState=393216 = Up to Date Defs, On Access Scanning OFF
ProductState=397312 = Up to Date Defs, ON Access Scanning ON

See also the productstatus numbers in idea (and please vote for idea):

https://community.mcafee.com/t5/Enterprise-Product-Ideas/ePO-show-the-Windows-Security-Center-Status...

packert
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Message 3 of 13

Re: McAfee Endpoint Security is not up to date

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I got:

 

displayName=McAfee Endpoint Security

instanceGuid={1006DC03-1FB1-9E52-7C81-F2FAB48962E3}

pathToSignedProductExe=C:\Program Files (x86)\McAfee\Endpoint Security\Threat Prevention\AMCFG.EXE

pathToSignedReportingExe=C:\Program Files\McAfee\Endpoint Security\Threat Prevention\mfeensppl.exe

productState=397328

timestamp=Mon, 26 Aug 2019 06:59:47 GMT

 

 

displayName=Windows Defender

instanceGuid={D68DDC3A-831F-4fae-9E44-DA132C1ACF46}

pathToSignedProductExe=windowsdefender://

pathToSignedReportingExe=%ProgramFiles%\Windows Defender\MsMpeng.exe

productState=393472

timestamp=Mon, 25 Jun 2018 06:47:21 GMT

 

But when updating in ENS console - all is up to date !

Med venlig hilsen/Best regards
Morten Packert

Re: McAfee Endpoint Security is not up to date

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Hello,

these are the Product states for Windows Defender:

393472 (060100) = disabled and up to date

397584 (061110) = enabled and out of date

397568 (061100) = enabled and up to date

I have some problems to with the Security Center to since Upgrade to Windows Build 1903.

I think here are a few more users to... Would be nice Mcafee solved the problems soon...

 

 

McAfee Employee chealey
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Message 5 of 13

Re: McAfee Endpoint Security is not up to date

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Hi all

We are seeing some new reports of this issue reoccurring with the latest Windows version and latest ENS patch. I assume MS has changed their integration again so it's something we need to work on with them. To help us with our side of the investigation, it would be great if you could raise an SR and provide the following:

Set debug logging for all ENS modules.

Set amtrace and procmon to log at boot. See KB86691 for parameters.

Restart system.

Open WSC and check status. Stop amtrace and procmon.

Collect MER, amtrace, and procmon log.

Get the output of the command below; run with Admin CMD prompt:

powershell Get-WmiObject -Namespace "root\SecurityCenter2" -Class "AntiVirusProduct"

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Re: McAfee Endpoint Security is not up to date

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Hello Chealey,

if it helps: I try what happens when deactivate Defender via Group Policy and everything works fine.

 

displayName=McAfee Endpoint Security
instanceGuid={1006DC03-1FB1-9E52-7C81-F2FAB48962E3}
pathToSignedProductExe=C:\Program Files (x86)\McAfee\Endpoint Security\Threat Prevention\AMCFG.EXE
pathToSignedReportingExe=C:\Program Files\McAfee\Endpoint Security\Threat Prevention\mfeensppl.exe
productState=397312
timestamp=Wed, 28 Aug 2019 07:56:51 GMT


displayName=Windows Defender
instanceGuid={D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
pathToSignedProductExe=windowsdefender://
pathToSignedReportingExe=%ProgramFiles%\Windows Defender\MsMpeng.exe
productState=393488
timestamp=Wed, 28 Aug 2019 07:57:05 GMT

 

packert
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Message 7 of 13

Re: McAfee Endpoint Security is not up to date

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Bfr - did you have a: Not updated  code on your Endpoint Security ?

Med venlig hilsen/Best regards
Morten Packert

Re: McAfee Endpoint Security is not up to date

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No that work´s fine.

I think there ist a major conflict between EPS and Windows Defender / Security Center...

After deactivate the Defender everything works fine. By the way, I use the EPS July Repost Bundle...

McAfee Employee chealey
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Message 9 of 13

Re: McAfee Endpoint Security is not up to date

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Ah, interesting.

Windows Defender should not be running when ENS is installed. This will cause amongst other problems performance issues. It is not recommended to have two AntiVirus Software running. What it sounds like is that the Windows Interface is taking precedence over our integration and therefore displaying incorrect information. 

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Re: McAfee Endpoint Security is not up to date

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When you installs ENS Defender is normal always running as only defence. As you can see in code: 393472 (060100) = disabled and up to date 

Defender is disabled ! It's ENS / Windows reporting NOT updated - On access ON.

 

Is it a wrong code reported ?

Med venlig hilsen/Best regards
Morten Packert
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