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packert
Level 9
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Message 1 of 17

McAfee ENS 10.6.1 Juni - 10.6.1.1555 not able to install on Windows 10 1903

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Hi - Im still not able to make a new clean install on Windows 10 1903. I will get Platform up and running - but not Thread Prevention, Firewall and WC, it fails installing.

Med venlig hilsen/Best regards
Morten Packert
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cheetah
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Message 3 of 17

Re: McAfee ENS 10.6.1 Juni - 10.6.1.1555 not able to install on Windows 10 1903

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As a workaround, we have now disabled self-protection in the ENS Common Policy.
So you can install the rest.

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McAfee Employee chealey
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Message 2 of 17

Re: McAfee ENS 10.6.1 Juni - 10.6.1.1555 not able to install on Windows 10 1903

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I would suggest collecting the data and providing this to support who can help you identify the reason for failure. 

You can do the following to investigate the reason for the installation failure yourself (here are some rough steps):

Open the installation log location and sort files by date and time > you'll want to look at the first installation-log present and for ENS this will be the Common Installation log first.

Open the first installation related log i.e. Common_Install.log and scroll to bottom, you will see the installation failure code i.e. “return code: 1603” (all MSI installation error codes are listed here, https://msdn.microsoft.com/en-us/library/windows/desktop/aa372835(v=vs.85).aspx)

If you do see 1603, then scroll back up to the top of the log file and search for “value 3” (the word value may be different pending on log language). The first entry you find shows you point of failure.
e.:
!> Error - SysCore install failed: 255
<= leave custom action Install_SysCore()
CustomAction Install_SysCore returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
Fin de la acción 12:28:11: InstallExecute. Return value 3.
MSI (s) (98:70) [12:28:11:908]: Note: 1: 2265 2: 3: -2147287035 >> with these entries “Error - SysCore install failed: 255” and “-2147287035” you can search on the agent portal for errors

It may also point you to look at another log file, in which case you can go to the mentioned log file and search for "error" or "fail". Again you can then search for these in agent portal.

We also have a KB which might help you: https://kc.mcafee.com/corporate/index?page=content&id=KB87589

 

You can also feel free to share an extract from the log file here but it's likely the full files would be needed for the analysis!

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cheetah
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Message 3 of 17

Re: McAfee ENS 10.6.1 Juni - 10.6.1.1555 not able to install on Windows 10 1903

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As a workaround, we have now disabled self-protection in the ENS Common Policy.
So you can install the rest.

packert
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Message 4 of 17

Re: McAfee ENS 10.6.1 Juni - 10.6.1.1555 not able to install on Windows 10 1903

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Great Job !

 

Funny you have to remove selfprotection on a security product 🙂

 

 

Med venlig hilsen/Best regards
Morten Packert
packert
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Message 5 of 17

Re: McAfee ENS 10.6.1 Juni - 10.6.1.1555 not able to install on Windows 10 1903

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All log are like this:

03/07/2019 12:57:29.435 [1728] [BootstrapperMain] ThreatPrevention:Product version :10.6.1
03/07/2019 12:57:29.451 [1728] [BootstrapperMain] ThreatPrevention:Build number - 1638 , Package number - 1
03/07/2019 12:57:29.451 [1728] [BootstrapperMain] Uninstall String found for {FF94B30D-A51E-4D68-A353-0667C5655D2E}
03/07/2019 12:57:29.451 [1728] [BootstrapperMain] GetInstallLocation start >>
03/07/2019 12:57:29.451 [1728] [BootstrapperMain] GetInstallLocation - szUninstallKey = SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{FF94B30D-A51E-4D68-A353-0667C5655D2E}
03/07/2019 12:57:29.482 [1728] [BootstrapperMain] GetInstallLocation - RegOpenKeyEx succeeded.
03/07/2019 12:57:29.482 [1728] [BootstrapperMain] GetInstallLocation - InstallLocation = C:\Program Files\McAfee\Endpoint Security\
03/07/2019 12:57:29.482 [1728] [BootstrapperMain] Unable to read RunAppInfo.xml. No bundled app installation will be performed.
03/07/2019 12:57:29.482 [1728] [BootstrapperMain] Commandline: /qn /nocontentupdate /norestart
03/07/2019 12:57:29.482 [1728] [BootstrapperMain] Uninstall String found for {FF94B30D-A51E-4D68-A353-0667C5655D2E}
03/07/2019 12:57:29.482 [1728] [BootstrapperMain] GetInstallLocation start >>
03/07/2019 12:57:29.482 [1728] [BootstrapperMain] GetInstallLocation - szUninstallKey = SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{FF94B30D-A51E-4D68-A353-0667C5655D2E}
03/07/2019 12:57:29.482 [1728] [BootstrapperMain] GetInstallLocation - RegOpenKeyEx succeeded.
03/07/2019 12:57:29.482 [1728] [BootstrapperMain] GetInstallLocation - InstallLocation = C:\Program Files\McAfee\Endpoint Security\
03/07/2019 12:57:29.482 [1728] [BootstrapperMain] Commandline: /qn /nocontentupdate /norestart
03/07/2019 12:57:29.482 [1728] [BootstrapperMain] Free Space in Drive 'C:': 458844212 Kb
03/07/2019 12:57:29.498 [1728] [BootstrapperMain] ThreatPrevention:Build number - 1638 , Package number - 1
03/07/2019 12:57:29.498 [1728] [BootstrapperMain] Patch version of ESP to Check is 0
03/07/2019 12:57:29.498 [1728] [BootstrapperMain] No patch check required
03/07/2019 12:57:29.498 [1728] [BootstrapperMain] RunCommandLine: C:\ProgramData\McAfee\Agent\Current\ENDP_AM_1060\Install\0000\\mfeepmpk_utility.exe -r -f -log "C:\WINDOWS\TEMP\\McAfeeLogs\McAfee_Update_Exp_Driver_03072019125729498.log"
03/07/2019 12:57:29.841 [1728] [BootstrapperMain] RunCommandLine: Process return code : 0
03/07/2019 12:57:29.841 [1728] [BootstrapperMain] Utility to update ENS exp driver determined no driver replacement required
03/07/2019 12:57:29.841 [1728] [BootstrapperMain] Certificate file does not exist in local path of bootstrapper. So, not updating certificate
03/07/2019 12:57:29.841 [1728] [BootstrapperMain] Searching for MVISION Endpoint...
03/07/2019 12:57:29.841 [1728] [BootstrapperMain] Build to Build upgrade has not been attempted on the system. Hence proceeding with preserve settings.
03/07/2019 12:57:29.841 [1728] [BootstrapperMain] ENS common is there on the system. Let us get exclusion before proceeding further!
03/07/2019 12:57:29.841 [1728] [BootstrapperMain] Extracting MfeEpAac_mfeprotect.exe : C:\WINDOWS\TEMP\MfeEpAac_mfeprotect.exe
03/07/2019 12:57:29.857 [1728] [BootstrapperMain] Extraction failed!
03/07/2019 12:57:29.857 [1728] [BootstrapperMain] Gain installer exlusion through mfeEpAAC MFEPROTECT failed
03/07/2019 12:57:29.857 [1728] [BootstrapperMain] Trying to gain installer exlusion now by mfeEpAAC protected with MFEINSTALL
03/07/2019 12:57:29.857 [1728] [BootstrapperMain] Extracting MfeEpAac.exe : C:\WINDOWS\TEMP\MfeEpAac.exe
03/07/2019 12:57:29.857 [1728] [BootstrapperMain] Extraction failed!
03/07/2019 12:57:29.857 [1728] [BootstrapperMain] Could not gain required AAC previleges! Proceed further even if exclusion could not be obtained, it will be done after pre-requisite install again.
03/07/2019 12:57:29.873 [1728] [BootstrapperMain] Solidcore not found. Installation proceeds further.
03/07/2019 12:57:29.873 [1728] [BootstrapperMain] Migration_Plugins.zip not available. Module installations donot need this. Proceeding further.
03/07/2019 12:57:29.873 [1728] [BootstrapperMain] Searching for MVISION Endpoint...
03/07/2019 12:57:29.873 [1728] [BootstrapperMain] Checking for older ENS product
03/07/2019 12:57:29.873 [1728] [BootstrapperMain] Did not find a ENS product matching the upgrade code of this product. Proceeding further.
03/07/2019 12:57:29.873 [1728] [BootstrapperMain] Extracting MfeEpAac_mfeprotect.exe : C:\WINDOWS\TEMP\MfeEpAac_mfeprotect.exe
03/07/2019 12:57:29.888 [1728] [BootstrapperMain] Extraction failed!
03/07/2019 12:57:29.888 [1728] [BootstrapperMain] Gain installer exlusion through mfeEpAAC MFEPROTECT failed
03/07/2019 12:57:29.888 [1728] [BootstrapperMain] Trying to gain installer exlusion now by mfeEpAAC protected with MFEINSTALL
03/07/2019 12:57:29.888 [1728] [BootstrapperMain] Extracting MfeEpAac.exe : C:\WINDOWS\TEMP\MfeEpAac.exe
03/07/2019 12:57:29.888 [1728] [BootstrapperMain] Extraction failed!
03/07/2019 12:57:29.888 [1728] [BootstrapperMain] Could not gain required AAC previleges to proceed further! Aborting install!!

 

Med venlig hilsen/Best regards
Morten Packert
McAfee Employee chealey
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Message 6 of 17

Re: McAfee ENS 10.6.1 Juni - 10.6.1.1555 not able to install on Windows 10 1903

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Are you performing this through ePO or locally?

That log entry makes it sound like the common installed successfully: ENS common is there on the system. > If you look at the Common Install log do you see that the platform installation was successful?

It seemed to fail to get privileges for whatever reason:

03/07/2019 12:57:29.888 [1728] [BootstrapperMain] Could not gain required AAC previleges to proceed further! Aborting install!!

This could be due to a number of things i.e. if running locally, the user performing the install may not have sufficient privileges, could be an injector disturbing the installer, etc.

Also did you maybe attempt to install a previous ENS version which wasn't compatible? 

For support if would be helpful if you could provide a procmon and amtrace along with the install logs as per https://kc.mcafee.com/agent/index?page=content&id=KB86691 

 

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packert
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Message 7 of 17

Re: McAfee ENS 10.6.1 Juni - 10.6.1.1555 not able to install on Windows 10 1903

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Hi

 

It's installing via ePO. Common (Platform) is on - tried reinstalling - now Threat is on as well but not FW and WC

 

Med venlig hilsen/Best regards
Morten Packert
cheetah
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Message 8 of 17

Re: McAfee ENS 10.6.1 Juni - 10.6.1.1555 not able to install on Windows 10 1903

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I have the exact same problem synonymous with a test machine.
Distribution is via the ePO.

 

 I will get Platform up and running - but not Thread Prevention, Firewall and WC, it fails installing. "

The platform is installed successfully, but NOT everything else.

McAfee Employee chealey
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Message 9 of 17

Re: McAfee ENS 10.6.1 Juni - 10.6.1.1555 not able to install on Windows 10 1903

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Like I said above, this could have many reasons. We'd love to investigate this especially as if it's reproducible. I'm setting up a test machine now to see if I can provoke this. In the meantime, could you collect the mentioned data and raise a request with support so we can start the analysis as soon as possible?

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If this information was helpful in any way, or answered your question, will you please select "Accept as Solution" in my reply, or give kudos as appropriate, so together we can help other members?
cheetah
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Message 10 of 17

Re: McAfee ENS 10.6.1 Juni - 10.6.1.1555 not able to install on Windows 10 1903

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A colleague of mine also has that problem with a customer in the productive network.
For this purpose, a ticket with attached log files was opened.

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