cancel
Showing results for 
Search instead for 
Did you mean: 

Manual Install of V3 Virus Definition Updates (DATs) Not Working

Jump to solution

Endpoint Security 10.6.1.1124 - Self-Managed

Attempting to update virus definitions from the Security Updates page using the latest V3 Virus Definition Updates (DATs) V3_3773dat.exe [07/18/2019]

On running the V3_3773dat.exe file on laptop (Panasonic Toughbook CF54-J mk3, Windows 10 Enterprise LTSC v1809) the CMD Window appears stating that the "AMCoreDat starting" then closes immediately - no update taken place.

Attempted running file as Administrator, Endpoint just installed, manual updates only possible as machine has no network access.

1 Solution

Accepted Solutions

Re: Manual Install of V3 Virus Definition Updates (DATs) Not Working

Jump to solution

I would check you are using the correct product. We downloaded 'McAfee_Endpoint_Security_10.6.1.1340.1_standalone_client_install' and we are now able to update the product with DATs. The interface of the product also has better settings, tools and options.

5 Replies
McAfee Employee chealey
McAfee Employee
Report Inappropriate Content
Message 2 of 6

Re: Manual Install of V3 Virus Definition Updates (DATs) Not Working

Jump to solution

You may want to check your root certificates are up to date: https://kc.mcafee.com/corporate/index?page=content&id=kb87096

Following that, check that ENS services are running via CMD (launched as admin):

C:\Program Files\Common Files\McAfee\SystemCore>mmsinfo.exe -enum

Was my reply helpful?
If this information was helpful in any way, or answered your question, will you please select "Accept as Solution" in my reply, or give kudos as appropriate, so together we can help other members?

Re: Manual Install of V3 Virus Definition Updates (DATs) Not Working

Jump to solution

I have yet to try the above, but thought I would add some more information. 

The Operating System Windows 10 Enterprise 2019 LTSC V1809, which may be significant as I also have the same problem on a HP ProDesk 400 of same OS build.

I have also downloaded the latest update definitions to try too (V3_3793dat.exe).

Every now and again (with either machine) when repeatedly trying to run the file the CMD Window that appears stating that the "AMCoreDat starting" also displays "Error: PerformContentInstall failed to find InstallPath from registry".

Perhaps this information can assist.

 

Re: Manual Install of V3 Virus Definition Updates (DATs) Not Working

Jump to solution

I'm having the exact same problem. Working with a standalone asset and the dat.exe isn't working. Command line appears for a split second then is gone. Did you resolve this? If so, what was the issue? I ran the suggested command and all the services were running except, mfeensppl, which was stopped.

Re: Manual Install of V3 Virus Definition Updates (DATs) Not Working

Jump to solution

I'm having the exact same problem. Working with a standalone asset and the dat.exe isn't working. Command line appears for a split second then is gone. I ran the suggested command and all the services were running except, mfeensppl, which was stopped.

Re: Manual Install of V3 Virus Definition Updates (DATs) Not Working

Jump to solution

I would check you are using the correct product. We downloaded 'McAfee_Endpoint_Security_10.6.1.1340.1_standalone_client_install' and we are now able to update the product with DATs. The interface of the product also has better settings, tools and options.

More McAfee Tools to Help You
  • Subscription Service Notification (SNS)
  • How-to: Endpoint Removal Tool
  • Support: Endpoint Security
  • eSupport: Policy Orchestrator
  • Community Help Hub

      New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

    • Find Forum FAQs
    • Learn How to Earn Badges
    • Ask for Help
    Go to Community Help

    Join the Community

      Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

    • Get helpful solutions from McAfee experts.
    • Stay connected to product conversations that matter to you.
    • Participate in product groups led by McAfee employees.
    Join the Community
    Join the Community