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Managed AutoUpdate task erroring out

Greetings guys,

 

I have a user that when the autoupdate task runs it says successful yet it never updates. I see this in the agent log, the bold is what I am refering too. Versions are ENS 10.6.1.1206 , Agent 5.6.0.702

 

2019-03-18 14:06:01.559 masvc(4028.4680) Updater.Info: Updater engine is spawned successfully.
2019-03-18 14:06:01.559 masvc(4028.4680) Updater.Info: Creating mue event handler.
2019-03-18 14:06:01.559 masvc(4028.4680) Updater.Info: Created mue event handler.
2019-03-18 14:06:01.559 masvc(4028.4680) Updater.Info: Launched updater engine successfully.
2019-03-18 14:06:01.559 masvc(4028.4680) Updater.Info: Updater session started for initiator type=1, task id = <13>.
2019-03-18 14:06:01.581 masvc(4028.4680) Updater.Info: Updater engine exited with exit status as -1073741502 and term signal 0.
2019-03-18 14:06:01.601 masvc(4028.4680) compatservice.Info: is_compat_running: 1, is_compat_required: 1
2019-03-18 14:06:02.582 masvc(4028.4680) scheduler.Info: The task EPS AutoUpdate is successful

1 Reply
Reliable Contributor vnaidu
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Re: Managed AutoUpdate task erroring out

Dear @Crispen 

I would recommend opening a ticket with McAfee as this might require some logs for investigation.

As per the issue stated by you the update runs, and just quits in the middle of trying to get files, but there are no events in the windows logs.  This is the only message type that shows an issue:

2019-03-18 14:06:01.559 masvc(4028.4680) Updater.Info: Updater engine is spawned successfully.
2019-03-18 14:06:01.559 masvc(4028.4680) Updater.Info: Creating mue event handler.
2019-03-18 14:06:01.559 masvc(4028.4680) Updater.Info: Created mue event handler.
2019-03-18 14:06:01.559 masvc(4028.4680) Updater.Info: Launched updater engine successfully.
2019-03-18 14:06:01.559 masvc(4028.4680) Updater.Info: Updater session started for initiator type=1, task id = <13>.
2019-03-18 14:06:01.581 masvc(4028.4680) Updater.Info: Updater engine exited with exit status as -1073741502 and term signal 0.
2019-03-18 14:06:01.601 masvc(4028.4680) compatservice.Info: is_compat_running: 1, is_compat_required: 1
2019-03-18 14:06:02.582 masvc(4028.4680) scheduler.Info: The task EPS AutoUpdate is successful

A third party product could be causing this issue and hence I would recommend you to open a ticket with McAfee for further analysis.

I hope this information would be helpful.

Venu
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