cancel
Showing results for 
Search instead for 
Did you mean: 
humph
Level 9
Report Inappropriate Content
Message 1 of 4

MaComServer.exe Keeps Crashing on Windows 7 x64

I have a computer running Windows 7 x64 SP1 fully updated. This computer previously had Mcafee VSE, HIPS and SAE but i have since removed them and has deployed Endpoint 10.3 on it as a test pilot.

Since i installed ENS 10.3 on the computer I notice MaComServer.exe keeps crashing and every hour or so and then an error message is written to Windows logs.

I have removed ENS and reinstall it but the app still crashes.

Please see error message below, any help would be appreciated, i cannot find anything about MaComServer.exe what it does or what its required for or how to fix it.

Log Name:  Application
Source:    Application Error
Date:      12/18/2017 12:47:33 PM
Event ID:  1000

Task Category: (100)

Level:     Error
Keywords:  Classic
User:      N/A
Computer:  computer01.domainname.local

Description:

Faulting application name: MaComServer.exe, version: 10.5.3.3178, time stamp: 0x59efb606

Faulting module name: MaComServer.exe, version: 10.5.3.3178, time stamp: 0x59efb606

Exception code: 0xc0000005

Fault offset: 0x0000859a

Faulting process id: 0x1374

Faulting application start time: 0x01d37828471decbb

Faulting application path: C:\Program Files (x86)\McAfee\Endpoint Security\Endpoint Security Platform\MaComServer.exe

Faulting module path: C:\Program Files (x86)\McAfee\Endpoint Security\Endpoint Security Platform\MaComServer.exe

Report Id: 8624592d-e41b-11e7-bb66-4437e6d7bf55

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2017-12-18T17:47:33.000000000Z" />
<EventRecordID>58899</EventRecordID>
<Channel>Application</Channel>
<Computer>computer01.domainname.local</Computer>
<Security />

  </System>

  <EventData>

<Data>MaComServer.exe</Data>
<Data>10.5.3.3178</Data>
<Data>59efb606</Data>
<Data>MaComServer.exe</Data>
<Data>10.5.3.3178</Data>
<Data>59efb606</Data>
<Data>c0000005</Data>
<Data>0000859a</Data>
<Data>1374</Data>
<Data>01d37828471decbb</Data>
<Data>C:\Program Files (x86)\McAfee\Endpoint Security\Endpoint Security Platform\MaComServer.exe</Data>
<Data>C:\Program Files (x86)\McAfee\Endpoint Security\Endpoint Security Platform\MaComServer.exe</Data>
<Data>8624592d-e41b-11e7-bb66-4437e6d7bf55</Data>

  </EventData>

</Event>

3 Replies

Re: MaComServer.exe Keeps Crashing on Windows 7 x64

Hi,

The exe is the MA Scheduler Component. If all other components works fine, it could be due to some corrupted registry value left behind by the previous uninstall of software. Perhaps can try uninstalling it. Do some registry clean up before reinstalling again?

BR.

http://www.errorlive.com/exception-code-0xc0000005

humph
Level 9
Report Inappropriate Content
Message 3 of 4

Re: MaComServer.exe Keeps Crashing on Windows 7 x64

Thanks for the reply, McAfee Endpoint Security seems to be working just fine

I think its a corrupted registry value too but i do not know how to fix it.

It maybe leftovers from a previous uninstall of VSE 8.8 or ENS 10.3 because i only experience this issue after i remove VSE and installed ENS 10.3.

I have since uninstalled ENS 10.3 and reinstalled it and it did not fix the problem so i am a bit perturbed by this.

Also When I removed ENS totally and just leave McAfee Agent on the computer i do not receive the error messages.

Is there a McAfee removal tool i can use to remove their software and it will also clean up leftovers?

Thanks in advance

hausi
Level 9
Report Inappropriate Content
Message 4 of 4

Re: MaComServer.exe Keeps Crashing on Windows 7 x64

On Windows 10 Enterprise 2016 LTSB 1607 (Build 14393.2670)

Faulting application name: MaComServer.exe, version: 10.5.4.4214, time stamp: 0x5ab4abd5

Faulting module name: MaComServer.exe, version: 10.5.4.4214, time stamp: 0x5ab4abd5

Exception code: 0xc0000005

Fault offset: 0x0000859a

Faulting process id: 0x37d8

Faulting application start time: 0x01d4d40dc3c73ffa

Faulting application path: C:\Program Files (x86)\McAfee\Endpoint Security\Endpoint Security Platform\MaComServer.exe

Faulting module path: C:\Program Files (x86)\McAfee\Endpoint Security\Endpoint Security Platform\MaComServer.exe

Report Id: 6db32d38-ede4-4ef0-9956-5e683ace1b94

Faulting package full name:

Faulting package-relative application ID:

Also even after uninstall ENS, reboot, reinstall ENS

-} Any solution?

More McAfee Tools to Help You
  • How-to: Endpoint Removal Tool
  • Support: Endpoint Security
  • Visit: Business Service Portal
  • More: Search Knowledge Articles
  • ePolicy Orchestrator Support
  • The McAfee ePO Support Center Plug-in is now available in the Software Manager. Follow the instructions in the Product Guide for more.