cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted

Legitimate McAfee process Blocked by ENS

How do i whitelist detection below:

NT AUTHORITY\SYSTEM ran C:\Program Files\McAfee\WebAdvisor\updater.exe, which tried to access HKLM\SOFTWARE\GOOGLE\CHROME\NATIVEMESSAGINGHOSTS\SITEADVISOR.MCAFEE.CHROME.EXTENSION, violating the rule "Web Control - Protect plugin registry keys and values", and was blocked. For information on how to respond to this event, see KB85494.

already had added the Process: "C:\Program Files\McAfee\WebAdvisor\updater.exe" with the hash: "5af00234881abac49843deceb408988d" on the excluded on McAfee AAC protection.

if you can provide mcafee Certificate it would be much better

3 Replies
Highlighted
McAfee Employee
McAfee Employee
Report Inappropriate Content
Message 2 of 4

Re: Legitimate McAfee process Blocked by ENS

Hi @GimarVivero

McAfee ENS Web control and McAfee WebAdvisor are different products. You can try to add updater.exe to Self Protection exclusion or uninstall WebAdvisor if using ENS Web control.

Was my reply helpful?
If this information was helpful in any way, or answered your question, will you please select "Accept as Solution" in my reply, or give kudos as appropriate, so together we can help other members?

Highlighted

Re: Legitimate McAfee process Blocked by ENS

So does this mean that McAfee WebAdvisor is not a part of McAfee ENS web Control ? how was it installed on our machine?

I cannot add "updater.exe" as whitelist without the hash since this might also whitelist potential malwares.
Highlighted
McAfee Employee
McAfee Employee
Report Inappropriate Content
Message 4 of 4

Re: Legitimate McAfee process Blocked by ENS

Hi @GimarVivero 

McAfee WebAdvisor is not a part of McAfee ENS web Control. It is a free software.

Was my reply helpful?
If this information was helpful in any way, or answered your question, will you please select "Accept as Solution" in my reply, or give kudos as appropriate, so together we can help other members?

 

You Deserve an Award
Don't forget, when your helpful posts earn a kudos or get accepted as a solution you can unlock perks and badges. Those aren't the only badges, either. How many can you collect? Click here to learn more.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community