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Former Member
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JAMF Infrastructure Manager not working with McAfee ENS installed

Hi Everyone, We installed JAMF Infrastructure Manager on a windows server 2019, that server had McAfee agent 5.6.6.232 and Threat prevention 10.6.1.1777 installed.  JAMF Infrastructure Manager seemed to install ok, but it would on work. McAfee seemed to be blocking JAMF infrastructure Manager.  When we removed all McAfee components, JAMF began to work properly.   I assume I can edit the ENS policy but not sure where to start.  Any ideas?  Has anyone ran into issues with JAMF infrastructure Manager and McAfee. Thanks

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htsuji
McAfee Employee
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Re: JAMF Infrastructure Manager not working with McAfee ENS installed

Hi @Former Member ,


Thank you for posting on the Community. We apologize for being late in answering you.


I haven't found any issues with ENS not starting Jamf Infrastructure Manager.

> Open the ENS Console > Event Log

From the above information, you may be able to confirm the related ENS events/functions by checking the events that occurred during the time of the problem. Generally, if ENS is blocking, please add an exclusion setting.


In addition, the following knowledge will help you troubleshoot issues related to ENS and 3rd-party applications

KB88482
How to troubleshoot when Endpoint Security blocks third-party applications


If the issue persists or is difficult to address, I would recommend to contact McAfee Technical Support and proceed to open a Service Request.

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