cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

I need to temporarily Endpoint Security Threat Prevention

McAfee threat prevention is blocking me installing PSTools onto a server that are required to gather information for Microsoft to troubleshoot something. Is there a way of temporarily suspending this from ePolicy Orchestrator so that I can install the tools.
2 Replies
Highlighted
McAfee Employee
McAfee Employee
Report Inappropriate Content
Message 2 of 3

Re: I need to temporarily Endpoint Security Threat Prevention

Hi @User83424859  ,

Thank you for reaching us on Community !

You will have to check the detection first in order to  disable a module.

For example, if the Access protection is blocking the PStools  you can disable the Access protection only from EPO by creating a new policy to that server to disable Access protection on one machine.

The detection might also occur from Exploit prevention, On Access Scanner.

You can share us the screen shot of the error and the ENS event logs to conform.

Or else if you want to disable the ENS AV entirely (which is risky as it is on a server ), you will have to create a duplicate of existing policies of OnAccess Scan, Access protection and exploit prevention and modify the policy by unchecking the Enable option.

Later you can apply the new duplicated policy to the server so that ENS will read from the policy and disable the product.

it would be great if you can share the snapshot of the ENS event logs that shows the detection.

Hope that helps!

- Rohit Francis

Highlighted
McAfee Employee
McAfee Employee
Report Inappropriate Content
Message 3 of 3

Re: I need to temporarily Endpoint Security Threat Prevention

this is most likely a "Potentially Unwanted Program" detection, from ePO console -

Endpoint Security Threat Prevention : Policy Category > Options > My Default (or assigned policy)
in the section "Exclusion by Detection Name" then add the "detection name". Wake up the machine and you should be good.



Was my reply helpful?


If this information was helpful in any way, or answered your question, will you please select "Accept as Solution" in my reply, or give kudos as appropriate, so together we can help other members?
You Deserve an Award
Don't forget, when your helpful posts earn a kudos or get accepted as a solution you can unlock perks and badges. Those aren't the only badges, either. How many can you collect? Click here to learn more.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community