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tyronerjohn
Level 7

How to Allow Remote Control via MS System Center Configuration Manager through ENS

Hi,

Would appreciate any help on this.

I have 100+ clients and would like to remote control them using MS SCCM, whenever a problem arises.

Currently I cant since ENS is not allowing the connection.

Thanks!

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3 Replies
johnmoe
Level 11

Re: How to Allow Remote Control via MS System Center Configuration Manager through ENS

I presume that the Firewall is what's "not allowing the connection"?  If so, the McAfee default rules have most of what's needed (like allowing in/out RDP sessions).  I believe the only ones I added for SCCM were:

Remote Assistance:

  inbound to local TCP 2701

  outbound to remote TCP 2701

If that doesn't do it for you, let me know, and I'll double check it again.

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tyronerjohn
Level 7

Re: How to Allow Remote Control via MS System Center Configuration Manager through ENS

Thanks for the response johnmoe!!

The option to edit the default mcafee firewall policy is grayed out.

Is there somewhere else I'm supposed to be adding this remote assistance rule?

Thanks

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johnmoe
Level 11

Re: How to Allow Remote Control via MS System Center Configuration Manager through ENS

If you're using the "McAfee Default" firewall rule policy, then you'll need to duplicate that before you can make changes.  You can't make changes to the "McAfee Default" rules.

Once you've duplicated the rule, you can make the changes you'd like, then assign that policy to the clients.

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