Hi @User48885716
Thank you for reaching out to us here. I am afraid we would need more information in order to help us understand the issue better.
Kindly please help me with these details as requested below:
OS version:
ENS version:
What component is causing it? (You may have to try disabling the components on a "test" machine to see what is causing it)
Determine which, if any, component of ENS is causing the issue by disabling components one at a time and testing whether the issue is resolved.
- Disable On-Access Scan. Is the issue resolved?
- Stop the McAfee scanner service process McShield. Is the issue resolved?
- Uninstall ENS Threat Prevention. Is the issue resolved?
Is there any Third party application involved for performing the upload?
Alternatively, Since you have mentioned Time of contact, I presume you are looking for a remote session based support? If that is the case, I would recommend creating a Service Request with us and one of our Engineers will be happy to assist you further on the same.
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Thanks and regards,
Adithyan T