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Zebu
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Faulting module name: ApRc.dll on application mfeesp.exe

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Hello,

We are getting on some systems the following Windows event:

Faulting application name: mfeesp.exe, version: 10.6.1.1607, time stamp: 0x5d346c94
Faulting module name: ApRc.dll, version: 10.6.1.1607, time stamp: 0x5d34702c
Exception code: 0xc0000005
Fault offset: 0x0000000000042aab
Faulting process id: 0x1a08
Faulting application start time: 0x01d583e31e4f49fa
Faulting application path: C:\Program Files\McAfee\Endpoint Security\Endpoint Security Platform\mfeesp.exe
Faulting module path: C:\Program Files\McAfee\Endpoint Security\Endpoint Security Platform\ApRc.dll

Thank you!

1 Solution

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McAfee Employee AdithyanT
McAfee Employee
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Re: Faulting module name: ApRc.dll on application mfeesp.exe

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Hi @Zebu 

Thank you for your post. I certainly agree with @Thussain  on creating a Service Request. However, just as a best practice, Can you kindly verify if the issue occurs even after performing an upgrade to your Endpoint Security Software?

We have a newer version released very recently. I will list down the versions of the components. please ensure that all the components that are installed are with their corresponding versions as listed below:

ENS 10.6.1 October Update Adaptive Threat Protection client   10.6.1.1473 Release Notes KB82450 (Firewall, Threat Prevention, and Web Control)
KB88788 (ATP)
October 8, 2019
Common client 10.6.1.1724
Firewall client  10.6.1.1394
Threat Prevention client  10.6.1.1777
Web Control client 10.6.1.1503
Adaptive Threat Protection extension 10.6.1.1212
Common extension 10.6.1.1243
Firewall extension 10.6.1.1224
Threat Prevention extension 10.6.1.1295
Web Control extension 10.6.1.1212

 

Source: https://kc.mcafee.com/corporate/index?page=content&id=KB82761

I sincerely hope this helps!

Was my reply helpful?
If you find this post useful, Please give it a Kudos! Also, Please don't forget to select "Accept as a solution" if this reply resolves your query!

Thanks and regards,
Adithyan T
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McAfee Employee Thussain
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Re: Faulting module name: ApRc.dll on application mfeesp.exe

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Thank you for posting your question here 

The ApRc.dll is used by Access protection and Security platform.

From the post it appears the application mfeesp.exe is crashing.

In order to find why mfeesp.exe is crashing, I suggest you to kindly log a service request with McAfee Technical support team with the below mentioned logs

Please follow the below KB article to generate a full memory dump after reproducing the issue
https://kc.mcafee.com/corporate/index?page=content&id=KB56023

Please follow the below KB article to Generate a debug enabled MER logs for all ENS modules after reproducing the issue
https://kc.mcafee.com/corporate/index?page=content&id=KB91797

Was my reply helpful?
If you find this post useful, Please give it a Kudos! Also, Please don't forget to select "Accept as a solution" if this reply resolves your query!
McAfee Employee AdithyanT
McAfee Employee
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Message 3 of 3

Re: Faulting module name: ApRc.dll on application mfeesp.exe

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Hi @Zebu 

Thank you for your post. I certainly agree with @Thussain  on creating a Service Request. However, just as a best practice, Can you kindly verify if the issue occurs even after performing an upgrade to your Endpoint Security Software?

We have a newer version released very recently. I will list down the versions of the components. please ensure that all the components that are installed are with their corresponding versions as listed below:

ENS 10.6.1 October Update Adaptive Threat Protection client   10.6.1.1473 Release Notes KB82450 (Firewall, Threat Prevention, and Web Control)
KB88788 (ATP)
October 8, 2019
Common client 10.6.1.1724
Firewall client  10.6.1.1394
Threat Prevention client  10.6.1.1777
Web Control client 10.6.1.1503
Adaptive Threat Protection extension 10.6.1.1212
Common extension 10.6.1.1243
Firewall extension 10.6.1.1224
Threat Prevention extension 10.6.1.1295
Web Control extension 10.6.1.1212

 

Source: https://kc.mcafee.com/corporate/index?page=content&id=KB82761

I sincerely hope this helps!

Was my reply helpful?
If you find this post useful, Please give it a Kudos! Also, Please don't forget to select "Accept as a solution" if this reply resolves your query!

Thanks and regards,
Adithyan T
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