Failed to start McAfee Endpoint Security Platform for Linux

[Former Member]

Greetings,

I'm running a POC to Endpoint for Linux. My OS is Operating System: Red Hat Enterprise Linux 8.0 (Ootpa)
CPE OS Name: cpe:/o:redhat:enterprise_linux:8.0:GA
Kernel: Linux 4.18.0-80.el8.x86_64
Architecture: x86-64

I'm facing several issues to start the service.

I've install the ENS for linux and the service never start.

Can't found logs at /opt/isec/ens/threatprevention/var/isecoasmgr.log 

I'm working with ePO 5.10 and 

McAfee Endpoint Security for Linux Threat Prevention 10.6.3 build 125; 

McAfee Endpoint Security Kernel Modules for Linux 10.6.3 build 129;

McAfee Agent for LINUX 5.6.1 build 157 ;

McAfee Agent key updater 5.6.1 build 157.

When I've try to start the service show up the following message:

[root@redhat var]# systemctl start isecespd.service
Job for isecespd.service failed because the control process exited with error code.
See "systemctl status isecespd.service" and "journalctl -xe" for details.
[root@redhat var]#

[root@redhat var]# systemctl status isecespd.service
● isecespd.service - McAfee Endpoint Security Platform for Linux
Loaded: loaded (/usr/lib/systemd/system/isecespd.service; enabled; vendor preset: disabled)
Active: failed (Result: exit-code) since Mon 2019-07-08 15:18:05 WEST; 7min ago
Docs: man:isecespd(8)
Process: 9840 ExecStartPost=/bin/sleep 2 (code=exited, status=0/SUCCESS)
Process: 9839 ExecStart=/opt/isec/ens/esp/bin/isecespd (code=exited, status=203/EXEC)
Process: 9835 ExecStartPre=/opt/isec/ens/esp/bin/prepISecESP.sh systemd (code=exited, status=0/SUCCESS)
Main PID: 9839 (code=exited, status=203/EXEC)

Jul 08 15:17:59 redhat systemd[1]: isecespd.service: Failed with result 'exit-code'.
Jul 08 15:17:59 redhat systemd[1]: Failed to start McAfee Endpoint Security Platform for Linux.
Jul 08 15:18:05 redhat systemd[1]: isecespd.service: Service RestartSec=5s expired, scheduling restart.
Jul 08 15:18:05 redhat systemd[1]: isecespd.service: Scheduled restart job, restart counter is at 5.
Jul 08 15:18:05 redhat systemd[1]: Stopped McAfee Endpoint Security Platform for Linux.
Jul 08 15:18:05 redhat systemd[1]: isecespd.service: Start request repeated too quickly.
Jul 08 15:18:05 redhat systemd[1]: isecespd.service: Failed with result 'exit-code'.
Jul 08 15:18:05 redhat systemd[1]: Failed to start McAfee Endpoint Security Platform for Linux.
[root@redhat var]#

[patrakshar]

@Former Member RHEL 8.0 with that specific kernel supported from 10.6.6 version only. Please check https://docs.mcafee.com/bundle/endpoint-security-10.6.6-threat-prevention-release-notes-linux/page/GUID-06140950-10DC-41FC-AF46-707ED589BF3D.html

You can download and install the 10.6.6 and that should resolve the problem.

[AdithyanT]

Hi @Former Member,

Excellent post. Kindly please follow what @patrakshar has guided you to do.

Our humble request is that you post in this forum: https://community.mcafee.com/t5/Mac-and-Linux-Products/bd-p/mac-and-linux if you have any queries regarding our Linux or Mac products as it helps in gaining attention of Linux and Mac experts subscribed to that forum.