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DavHio
Level 9
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Message 1 of 2

Failed to activate Exploit Prevention engine: 0x13

Hello,

We have a few Windows 10 Workstations getting this problem. Its present in the ExploitPrevention_Activity.log

The tray icon is indicating on problems. When looking at the properies for this system in ePO it says:

Enable Exploit Prevention = Enabled

Product details:

Data Loss Prevention 11.0.700.182
McAfee DXL Client 4.1.0.184
Endpoint Security Threat Prevention 10.6.1.1208
Endpoint Security Firewall 10.6.1.1106
Endpoint Security Common 10.6.1.1124
Endpoint Security Adaptive Threat Protection 10.6.1.1120
McAfee Agent 5.5.1.388
Active Response 2.4.0.176
MER for ePO 4.1.0.0

System OS Details:

OS Type Windows 10
OS Build Number 17134
Is 64-bit OS Yes
Is Laptop Yes
Total Disk Space 953.24 GB
Total Physical Memory 15.85 GB
Used Disk Space 157.69 GB

ExploitPrevention_Activity.log

2019-08-02 15:12:38 mfetp(14916.15180) TmpLogger.Gbop.Activity: Failed to activate Exploit Prevention engine: 0x13}
2019-08-02 15:12:43 mfetp(14916.15180) TmpLogger.Gbop.Activity: Load Exploit Prevention engine failed: 0x13}
2019-08-02 15:12:43 mfetp(14916.15180) TmpLogger.BoBl.Activity: Exploit Prevention enabling technology failed.}
2019-08-02 15:12:43 mfetp(14916.15180) TmpLogger.BoBl.Activity: Failed to set property: EP_TOPIC_NAME_TECHNOLOGY error: 0x26}
2019-08-02 15:14:38 mfetp(14916.12920) TmpLogger.Gbop.Activity: Failed to activate Exploit Prevention engine: 0x13}
2019-08-02 15:14:43 mfetp(14916.12920) TmpLogger.Gbop.Activity: Load Exploit Prevention engine failed: 0x13}
2019-08-02 15:14:43 mfetp(14916.12920) TmpLogger.BoBl.Activity: Exploit Prevention enabling technology failed.}
2019-08-02 15:14:43 mfetp(14916.12920) TmpLogger.BoBl.Activity: Failed to set property: EP_TOPIC_NAME_TECHNOLOGY error: 0x26}
2019-08-02 15:19:38 mfetp(14916.13700) TmpLogger.Gbop.Activity: Failed to activate Exploit Prevention engine: 0x13}
2019-08-02 15:19:43 mfetp(14916.13700) TmpLogger.Gbop.Activity: Load Exploit Prevention engine failed: 0x13}
2019-08-02 15:19:43 mfetp(14916.13700) TmpLogger.BoBl.Activity: Exploit Prevention enabling technology failed.}
2019-08-02 15:19:43 mfetp(14916.13700) TmpLogger.BoBl.Activity: Failed to set property: EP_TOPIC_NAME_TECHNOLOGY error: 0x26}
2019-08-02 15:24:38 mfetp(14916.13700) TmpLogger.Gbop.Activity: Failed to activate Exploit Prevention engine: 0x13}
2019-08-02 15:24:43 mfetp(14916.13700) TmpLogger.Gbop.Activity: Load Exploit Prevention engine failed: 0x13}
2019-08-02 15:24:43 mfetp(14916.13700) TmpLogger.BoBl.Activity: Exploit Prevention enabling technology failed.}
2019-08-02 15:24:43 mfetp(14916.13700) TmpLogger.BoBl.Activity: Failed to set property: EP_TOPIC_NAME_TECHNOLOGY error: 0x26}
2019-08-02 15:29:38 mfetp(14916.14964) TmpLogger.Gbop.Activity: Failed to activate Exploit Prevention engine: 0x13}
2019-08-02 15:29:43 mfetp(14916.14964) TmpLogger.Gbop.Activity: Load Exploit Prevention engine failed: 0x13}
2019-08-02 15:29:43 mfetp(14916.14964) TmpLogger.BoBl.Activity: Exploit Prevention enabling technology failed.}
2019-08-02 15:29:43 mfetp(14916.14964) TmpLogger.BoBl.Activity: Failed to set property: EP_TOPIC_NAME_TECHNOLOGY error: 0x26}
2019-08-02 15:34:39 mfetp(14916.13700) TmpLogger.Gbop.Activity: Failed to activate Exploit Prevention engine: 0x13}
2019-08-02 15:34:44 mfetp(14916.13700) TmpLogger.Gbop.Activity: Load Exploit Prevention engine failed: 0x13}
2019-08-02 15:34:44 mfetp(14916.13700) TmpLogger.BoBl.Activity: Exploit Prevention enabling technology failed.}
2019-08-02 15:34:44 mfetp(14916.13700) TmpLogger.BoBl.Activity: Failed to set property: EP_TOPIC_NAME_TECHNOLOGY error: 0x26}
2019-08-02 15:39:39 mfetp(14916.12920) TmpLogger.Gbop.Activity: Failed to activate Exploit Prevention engine: 0x13}
2019-08-02 15:39:44 mfetp(14916.12920) TmpLogger.Gbop.Activity: Load Exploit Prevention engine failed: 0x13}
2019-08-02 15:39:44 mfetp(14916.12920) TmpLogger.BoBl.Activity: Exploit Prevention enabling technology failed.}
2019-08-02 15:39:44 mfetp(14916.12920) TmpLogger.BoBl.Activity: Failed to set property: EP_TOPIC_NAME_TECHNOLOGY error: 0x26}
2019-08-02 15:44:39 mfetp(14916.14964) TmpLogger.Gbop.Activity: Failed to activate Exploit Prevention engine: 0x13}
2019-08-02 15:44:44 mfetp(14916.14964) TmpLogger.Gbop.Activity: Load Exploit Prevention engine failed: 0x13}
2019-08-02 15:44:44 mfetp(14916.14964) TmpLogger.BoBl.Activity: Exploit Prevention enabling technology failed.}

Actions done:

Removed the complete installation with McAfee Product Removal tool
Rebooted and reinstalled the products.

1 Reply
McAfee Employee yaz
McAfee Employee
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Message 2 of 2

Re: Failed to activate Exploit Prevention engine: 0x13

Thanks for reaching out to McAfee Community. 

I request you to reach out to our support channel in case if you have not done already. 

McAfee Support Channel: 

24x7 support center:

Please dial in to our toll free number from the listed below.

Support Center - Toll Free numbers - Country wise

Support Portal:

Raise an SR by logging into our Support portal by providing us with issue details and logs if needed.

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McAfee Enterprise Support Mobile App:

The McAfee Support Mobile App is available now, worldwide, for both Android and iOS. The App can be found on the Apple App store or Google Play Store by searching for “McAfee Enterprise Support.”

Also kindly gather logs as per the KB below along with new MER so we can straight away involve in working on the issue. 

ENS DATA Collection logs

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