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Error occurred while getting point product callback component interface

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Error in updating AMCore Content Version in one of our endpoint. Version stays at 0.5 at after clicking update now or through ePO client task update, I am getting the "Error occurred while getting point product callback component interface". Feedback is highly appreciated. Thank You.
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Re: Error occurred while getting point product callback component interface

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Hi @AdithyanT,

Workaround was after manually updating using V3_XXXXdat.exe, version was auto-updating now.

Thank You.

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McAfee Employee AdithyanT
McAfee Employee
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Re: Error occurred while getting point product callback component interface

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Hi @User58617863 

Thank you for your post. Looks like one or more of the ENS components may have not installed properly. Can you kindly verify id the product is showing any error when you open the client UI?

If you have just deployed the product, I would recommend doing a reboot before updating it.

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If you find this post useful, Please give it a Kudos! l Also, Please don't forget to select "Accept as a solution" if this reply resolves your query!

Thanks and regards,
Adithyan T

Re: Error occurred while getting point product callback component interface

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Hi @AdithyanT,

Workaround was after manually updating using V3_XXXXdat.exe, version was auto-updating now.

Thank You.

McAfee Employee AdithyanT
McAfee Employee
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Message 4 of 4

Re: Error occurred while getting point product callback component interface

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Hi @User58617863 

Thank you for letting us know the workaround/solution. It matters to fellow community members. Kudos to your find and resolving the issue!

Was my reply helpful?
If you find this post useful, Please give it a Kudos! l Also, Please don't forget to select "Accept as a solution" if this reply resolves your query!

Thanks and regards,
Adithyan T
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