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Error communicating with the Event Log

I have corporate McAfree in my laptop. After McAfee update few months back it stopeed working properly. I am seeing "Error communicating with the Event Log". This error seems to have rendered Endpoint inoperable, I cannot run the update, cannot scan as there are no buttons exposed to do these tasks. I have found no information about this issue using google, and am stuck on how to fix this issue. There are no options to repair this error that I can see.

Any help that can be given would be great


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Re: Error communicating with the Event Log

I would uninstall it  and then install latest version ENS 10.6.

If you are unable to uninststall, open a service request with McAfee and ask for the endpoint removal tool.


Run the tool, reboot the machine and then intstall ENS 10.6




McAfee Employee
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Message 3 of 4

Re: Error communicating with the Event Log

It could be because of a 3rd party DLL hook. Better to contact support for this and get the MfeSysprep tool. Run the tool and check if there is any DLL hook.

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Re: Error communicating with the Event Log

Please check if either of these two KB articles help.  A third party product might be injecting into the McAfee ENS drivers (ref KB87012 below); you can use the McAfee Sysprep tool to see if a third party DLL is injected.  If further assistance is needed, please open a Service Request with McAfee Support.


KB89763 - Endpoint Security console cannot display Event Logs

KB87012 - DLL injection by Crowdstrike Falcon Endpoint Security prohibits access to the Endpoint Security console

KB89860 - How to use the McAfee SysPrep Utility
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