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Error communicating with the Event Log

I have corporate McAfree in my laptop. After McAfee update few months back it stopeed working properly. I am seeing "Error communicating with the Event Log". This error seems to have rendered Endpoint inoperable, I cannot run the update, cannot scan as there are no buttons exposed to do these tasks. I have found no information about this issue using google, and am stuck on how to fix this issue. There are no options to repair this error that I can see.

Any help that can be given would be great

Thanks

3 Replies
JoseRR
Level 9
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Message 2 of 4

Re: Error communicating with the Event Log

I would uninstall it  and then install latest version ENS 10.6.

If you are unable to uninststall, open a service request with McAfee and ask for the endpoint removal tool.

 

Run the tool, reboot the machine and then intstall ENS 10.6

Regards

 

 

McAfee Employee patrakshar
McAfee Employee
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Message 3 of 4

Re: Error communicating with the Event Log

It could be because of a 3rd party DLL hook. Better to contact support for this and get the MfeSysprep tool. Run the tool and check if there is any DLL hook.

McAfee Employee ktankink
McAfee Employee
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Message 4 of 4

Re: Error communicating with the Event Log

Please check if either of these two KB articles help.  A third party product might be injecting into the McAfee ENS drivers (ref KB87012 below); you can use the McAfee Sysprep tool to see if a third party DLL is injected.  If further assistance is needed, please open a Service Request with McAfee Support.

 

KB89763 - Endpoint Security console cannot display Event Logs
https://kc.mcafee.com/corporate/index?page=content&id=KB89763

KB87012 - DLL injection by Crowdstrike Falcon Endpoint Security prohibits access to the Endpoint Security console
https://kc.mcafee.com/corporate/index?page=content&id=KB87012

KB89860 - How to use the McAfee SysPrep Utility
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