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Message 1 of 20

Error When Installing Endpoint Security Platform Remotely

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I can install Endpoint Security Platform manually on a computer when logged in directly, but when I try to install it remotely (either with psexec or PowerShell Invoke-Command) the installation fails. McAfee Agent is version 5.6.1.308 and ESP is 10.6.11910.

The first error I find is in the Common Bootstrapper Log listed below. It says he VSCore failed to install. All the logs are included in the attached .zip file.

Thanks.

 

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McAfee Employee
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Message 2 of 20

Re: Error When Installing Endpoint Security Platform Remotely

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Thank you for posting your query

From the logs you have shared appears to me that Vscore has failed to install

Please try the below steps

Reset the VTP cache locally. This reset allows these applications to no longer be listed as untrusted:
Press the Windows key and type cmd.exe in the search box.
Shift+right-click cmd.exe in the results, click Run as A Different User, and run as a local or domain admin.

NOTES:
Do not use the Run as Administrator option, as it might be blocked.
Depending on your operating system, you might need to right-click and click Open File Location first.

Run the following command:

"C:\Program Files\Common Files\McAfee\System Core\vtpinfo.exe" /resetvtpcache

Restart the affected systems in Safe mode, and then restart in normal mode again.

Run the Endpoint product removal tool, restart the machine and then try installing ENS

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McAfee Employee
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Message 2 of 20

Re: Error When Installing Endpoint Security Platform Remotely

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Thank you for posting your query

From the logs you have shared appears to me that Vscore has failed to install

Please try the below steps

Reset the VTP cache locally. This reset allows these applications to no longer be listed as untrusted:
Press the Windows key and type cmd.exe in the search box.
Shift+right-click cmd.exe in the results, click Run as A Different User, and run as a local or domain admin.

NOTES:
Do not use the Run as Administrator option, as it might be blocked.
Depending on your operating system, you might need to right-click and click Open File Location first.

Run the following command:

"C:\Program Files\Common Files\McAfee\System Core\vtpinfo.exe" /resetvtpcache

Restart the affected systems in Safe mode, and then restart in normal mode again.

Run the Endpoint product removal tool, restart the machine and then try installing ENS

Was my reply helpful?
If you find this post useful, Please give it a Kudos! Also, Please don't forget to select "Accept as a solution" if this reply resolves your query!

View solution in original post

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McAfee Employee
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Message 3 of 20

Re: Error When Installing Endpoint Security Platform Remotely

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Hi @ph0t0g,

Thank you for your post! Can you kindly confirm using what User Account the powershell or psexec commands are being run with? Have you tried deploying via ePO and confirm that your domain admin credentials work fine for installation?

*Note: I would like to suggest you to remove the log files to avoid any sensitive data being posted here from the logs. Since Community is a publicly available website, sanitizing the log files before uploading them is very important.

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Thanks and regards,
Adithyan T
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Message 4 of 20

Re: Error When Installing Endpoint Security Platform Remotely

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Yes, I have tried using ePO, but sometimes ePO does not work. We have about 5,000 PC's and about 200 or so could not be upgraded with ePO each time a new version comes out. So I created a powershell script to upgrade the remainder.

I use my own domain account to run powershell or psexec commands. That account is has administrative rights on all PC's.  I use an elevated command prompt or powershell ISE session.

I have posted the powershell script as an attachment for anyone else that might find it useful.

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Message 5 of 20

Re: Error When Installing Endpoint Security Platform Remotely

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This worked for a while, but when we got upgraded ENS modules, it stopped working. There are about 1000 workstations that have this issue now.

Let me know if I should upload new log files.

Thanks.

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Message 6 of 20

Re: Error When Installing Endpoint Security Platform Remotely

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I would strongly encourage creating a Service Request and sharing the logs with us so a formal analysis can be made.

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Message 7 of 20

Re: Error When Installing Endpoint Security Platform Remotely

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Unfortunately, I do not have that option. There are only certain people in my organization who can do that, and thy are unresponsive.

So, I am stuck supporting an application with only this forum for technical support.

 

 

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Message 8 of 20

Re: Error When Installing Endpoint Security Platform Remotely

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Oh I'm sorry to hear this! Feel free to share fresh logs from one of those still failing machines and we'll be happy to take another look 🙂 Hopefully it's something we can help with via this channel.

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Message 9 of 20

Re: Error When Installing Endpoint Security Platform Remotely

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Thanks a ton.

The logs for an attempt to install Platform module (i.e setupCC.exe) are attached.

P

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Message 10 of 20

Re: Error When Installing Endpoint Security Platform Remotely

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Sorry about that, here are the logs....

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