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Message 1 of 3

Error 1336: McAfee Threat Prevention

Receiving this issue while upgrading ENS 10.5.4 to ENS 10.6IMG_20180927_150055.jpg

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McAfee Employee ktankink
McAfee Employee
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Re: Error 1336: McAfee Threat Prevention

Please review the below KB article (check for the missing DLLs) and see if it applies.  If it does not, please open a Service Request with McAfee Support for further investigation.

KB89844 - Error 1336. There was an error creating a temporary file that is needed to complete this installation (during an installation or upgrade to Endpoint Security 10.5.2)
Reliable Contributor DocB
Reliable Contributor
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Re: Error 1336: McAfee Threat Prevention


I've resolved this by uninstalling ENS and sometimes the Agent as well with the 2.3 version of the removal tool.  Another problem I've seen along with this is you cannot open file explorer to get to the removal tool once you copied it over.  Use IE or FF to browse to the folder containing the removal tool, then run it in graphical mode.  Make sure you reboot the system after uninstalling, then install from the stand-alone installer or ePO.




McAfee ePO Support Center Plug-in
Check out the new McAfee ePO Support Center. Simply access the ePO Software Manager and follow the instructions in the Product Guide for the most commonly used utilities, top known issues announcements, search the knowledgebase for product documentation, and server status and statistics – all from within ePO.