Endpoint security

[Chez]

Hi.

As VSE is EOL end of this year I installed Endpoint Security Ver 10.7.0.667.6 (Threat Prevention) on an Internet machine. It installed ok but when I clicked  'Update Now' it came back with 'Update Failed' and 'Unable to find a valid repository'. Totally new to this sort of thing so any pointers would be gratefully accepted.

[hnegishi]

Hi @Chez 

Thank you for reaching out this community.

Please find following community thread.

https://community.mcafee.com/t5/ePolicy-Orchestrator-ePO/SOLVED-HOW-TO-TROUBLESHOOT-CLIENT-UPDATE-DE...

[Chez]

Hi. I followed the doc as best i could. On checking the mcscript log I noticed:

creposi Trying the repository NAIHttp
2021-11-23 09:33:53 I #27200 creposi Checking for a valid license.
2021-11-23 09:33:53 I #27200 creposi License key is not available. Continue in the eval mode.

Which led onto:

creposi Download not allowed from the McAfee repositories. Error code:-201. Error message:License key does not exist
2021-10-05 23:59:59 I #3952 creposi license check failed, skip from using in this session
2021-10-05 23:59:59 I #3952 creposi Repository NAIHttp is not usable for the current update session.

The software is licensed.

Any pointers?

[hnegishi · Accepted solution]

Hi @Chez 

This issue is a known issue, please find following article.

https://kc.mcafee.com/corporate/index?page=content&id=KB94895&actp=null&viewlocale=en_US&locale=en_U...

[Chez]

Hello

I ran the workaround instructions for a standalone. Firstly when I forceuninstall on the framepkg_upd.exe it doesnt find it. Secondly I still try and start the new package derived from MA573WIN.zip and nothing happens.

[Chez]

Some extra info. My version is 10.7.0.1285. When I manually update with the latest V3 dat file it updates but still doesnt do it automatically via a schedule or by clicking update now.

[Chez]

Tried again following https://kc.mcafee.com/corporate/index?page=content&id=KB94895&actp=null&viewlocale=en_US&locale=en_U...

and it has worked. Endpoint Security now manually updates and updates using the scheduler.

Many thanks

😀

[Chez]

Now found a standalone computer where the fix doesnt work.

The fix to uninstall framepkg_upd and install new one via McAfee Agent MA573WIN.zip.

Previously I searched in C: for framepkg_upd, it was found uninstalled then installed the new one and updates worked. On these latest computers search doesn't even find framepkg_upd.

So do I just install the new framepkg_upd from MA573WIN.zip??