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BKS_Nesrine
Reliable Contributor
Reliable Contributor
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Message 1 of 2

Endpoint Security platform is not running

Hello, I noted that one of the system client, Endpoint Security generated a security notification below: - Endpoint Security platform is not running - Issue: Adaptive Threat Protection not responding Please can you advice me what to do. Thanks in advance Nesrine
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mpatel127
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Re: Endpoint Security platform is not running

Hi @BKS_Nesrine ,

Thank you for contacting McAfee Community Support,

If you see the error "Endpoint Security Platform is not running!" on the McAfee Security Status screen, see KB88029 for troubleshooting steps to determine the cause of the issue.

Typically the error is an indicator of third-party software injection into McAfee code. KB88029 (https://kc.mcafee.com/corporate/index?page=content&id=KB88029) provides steps to take when this is the cause, and additional steps to take when this is not the cause of the error.

If you are not able to resolve your issue by following steps mentioned in above kBA, Kindly Collect the appropriate data as below to open service request for further investigation.
1.Process Monitor capture
2.AMTrace with the now option
3.Minimum Escalation Requirements (MER) file (ran as Administrator)
4.Copy of the assigned Endpoint Security Common Options Policy

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Thanks and regards,
MayurKumar P

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