cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Endpoint Security Threat Prevention not listed under Products tab

Hello I have Windows Server 2016 and Windows Server 2019. I tried installing the following products to the servers as we only need Antivirus Protection however I am not seeing them under the Products tab. Are they still being supported by McAfee and if so for how long? 2019 Endpoint Security Platform Version 10.7.0.3012 and Endpoint Security Threat Prevention Version 10.7.0.3113 2016 Endpoint Security Threat Prevention - Full Install Version 10.6.1.2457 and Endpoint Security Platform - Full Install Version 10.6.1.2402 Am I installing the right products to the server to get the AV components?
1 Reply
vivs
Reliable Contributor
Reliable Contributor
Report Inappropriate Content
Message 2 of 2

Re: Endpoint Security Threat Prevention not listed under Products tab

Hello,

please refer the below KB to know the supported version:

https://kc.mcafee.com/corporate/index?page=content&id=KB82761

please check control panel and see whether product is showing or not.

if installing through ePO please check masvc.log ,mcscript_deploy.log and mfemactl.log for third party dll check.

If installation is going through from ePO and ENS is not installing in that case you can check the ens installation log which would be available in Windows-Temp-McAfee.

if installing manually please %temp% for installation log.

This will also help you in troubleshooting:

https://community.mcafee.com/t5/ePolicy-Orchestrator-ePO/SOLVED-HOW-TO-TROUBLESHOOT-CLIENT-UPDATE-DE...

Was my reply helpful?
If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

You Deserve an Award
Don't forget, when your helpful posts earn a kudos or get accepted as a solution you can unlock perks and badges. Those aren't the only badges, either. How many can you collect? Click here to learn more.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community