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Endpoint Security Install failing.

Hopefully someone has a suggestion. I have attempted a few installs as we are just testing. Currently 3 from 5 have completed without issues . They uninstall VSE and install the required platform and modules without any issues. The other 2 computers uninstall VSE fine but when coming to perform ENS install they fail with a error in the log stating the MSI could not be copied into the Program Files folder as required. Can anyone help.

 

Thanks

5 Replies
Former Member
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Message 2 of 6

Re: Endpoint Security Install failing.

Which version of ENS are you using? I seem to remember there being an issue with 10.5.4 and that error - if it's the one I'm thinking of.

Can you share the whole error you found?

Re: Endpoint Security Install failing.

Hi,

I'm trying to deploy the new version 10.6.1. From what I can see error is below.

11:39:27:586 - Copy msi failed. Source : C:\ProgramData\McAfee\Agent\Current\ENDP_GS_1060\Install\0000\\McAfee_Common_x64.msi. Dest : C:\Program Files\McAfee\Endpoint Security\Endpoint Security Platform\RepairCache\\McAfee_Common_x64.msi. Last error: 5
CustomAction UpdateSourceList_x64 returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
MSI (s) (A4:68) [11:39:27:632]: User policy value 'DisableRollback' is 0
MSI (s) (A4:68) [11:39:27:632]: Machine policy value 'DisableRollback' is 0
Action ended 11:39:27: InstallFinalize. Return value 3.

Former Member
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Message 4 of 6

Re: Endpoint Security Install failing.

Hi peterhardy,

I'm getting the same error messages. Were you able to figure out why?

Re: Endpoint Security Install failing.

Hi,

I have not as yet. I have a support case in with McAfee and will let you know the outcome.

Peter

Tompi
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Message 6 of 6

Re: Endpoint Security Install failing.

Hi, I have the same error message. Did you get any useful information from Mcafee?

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