Looks like the older version of product, possibly Virus Scan Enterprise or HIPS is present on the machine. They may not have been removed properly.
If we have a specific log file for VSCORE uninstall, we may find the root cause. Otherwise, you can create a support request with us where we can try to look into the logs for you and perform the uninstallation.
Please let me know if you can see any other log files apart from this.
Have you tried deploying ENS via "Client task product deployment". Because "Run now task" uses over data channel which is suggested/recommended way to deploy product. Select the Target Machine from system tree-->actions-->Agents-->edit task one a single system-->New client task assignment-->McAFee agent-->product deployment-->select the task if you have already created nor create a new one and select "run immediately" under schedule type. Once done, send a Wakeup call with force complete task and policy update.
You can check McScript_deploy_log under <programdata>/McAfee/Agent/log
Check out the below link to know more information when you troubleshoot deployment/update related stuff.
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I steal have the same problem, Knowing tha unistal the virus scan on the client machine ; here in attache the scrrenshot of the error and the product existing on the client.
Thanks in advence.
Firstly, Kudos to you for keeping us posted. As mentioned earlier, it is still showing Point product error. Hence, We need to identify installation from the point product perspective. Kindly please collect the log files you have in "C:\windows\temp\McAfeeLogs" and please zip them and send it to us here.
If you are not comfortable in sharing the entire logs folder, please create a service Request with us so that we can investigate the same for you.
*Note: Please ensure sensitive information like IP addresses are removed or replaced form the logs you send to this forum
Also as suggested already and as seen from the screenshot, we need to ensure removal of Virus Scan Enterprise and HIPS is done successfully on this machine so that you can successfully install ENS.
ENS can automatically uninstall legacy products, however we recommend you to confirm that the uninstallation of these products are successful.
Also please ensure a reboot is done before you install Endpoint Security again. All these information can be identified form the various log files present in "C:\Windows\Temp\McAfeeLogs\".
I could not remove HIPS on the client machine below the error :
' Product is in self protect mode. Please disable self protect more befor unistalling '
I could not attache the mcafee log file en format zip.
Thanks in advance
Thank you for your kind update. Kindly please check if this KBA helps you in resolving the issue:
I am no HIPS expert, however the above KBA seems very relevant in disabling HIPS to uninstall the client. I sincerely hope this helps.
Also, Kindly please find the attached PDF that talks about Self protection on HIPS. It details how this can be disabled locally. Kindly please let me know if this is not helpful as I can consult with my resources and see if there is any other way to get this accomplished.
Also regarding uploading the logs, please let me know if you can open a Service request with us. You can reference my name and I shall take over the case and work with you on this. You can upload the logs via Service request and I can work with you on the same over remote session as well.