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Re: Endpoint Security Deployment Task FAILED

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Here the recent Files bootstrapper 21/10/2019

21/10/2019 09:47:04.657 [5996] [BootstrapperMain] Common:Product version :10.6.1
21/10/2019 09:47:04.673 [5996] [BootstrapperMain] Common:Build number - 1724 , Package number - 1
21/10/2019 09:47:04.673 [5996] [BootstrapperMain] Package MA version 5.5.1.342 Minimum MA Build supported is 5.0.2.233
21/10/2019 09:47:04.673 [5996] [BootstrapperMain] Could not get any related ENS product to obtain custom path.
21/10/2019 09:47:04.673 [5996] [BootstrapperMain] Unable to read RunAppInfo.xml. No bundled app installation will be performed.
21/10/2019 09:47:04.673 [5996] [BootstrapperMain] Commandline: /qn /norestart /managed
21/10/2019 09:47:04.673 [5996] [BootstrapperMain] SetupCC CCommonBladeBootstrapper::HandleCommandLine()
21/10/2019 09:47:04.673 [5996] [BootstrapperMain] Could not get any related ENS product to obtain custom path.
21/10/2019 09:47:04.673 [5996] [BootstrapperMain] Commandline: /qn /norestart /managed
21/10/2019 09:47:04.673 [5996] [BootstrapperMain] Free Space in Drive 'C:': 15872332 Kb
21/10/2019 09:47:04.673 [5996] [BootstrapperMain] System already has MSXML 6 installed
21/10/2019 09:47:04.673 [5996] [BootstrapperMain] Package MA version 5.5.1.342 Minimum MA Build supported is 5.0.2.233
21/10/2019 09:47:04.688 [5996] [BootstrapperMain] Managed mode. Skipping MA Install
21/10/2019 09:47:04.719 [5996] [BootstrapperMain] Running mfeCompatCheck exe : C:\ProgramData\McAfee\Common Framework\Current\ENDP_GS_1060\Install\0000\MfeSysPrep.exe
21/10/2019 09:47:04.719 [5996] [BootstrapperMain] RunCommandLine: C:\ProgramData\McAfee\Common Framework\Current\ENDP_GS_1060\Install\0000\MfeSysPrep.exe
21/10/2019 09:47:11.358 [5996] [BootstrapperMain] RunCommandLine: Process return code : 0
21/10/2019 09:47:11.358 [5996] [BootstrapperMain] mfeCompatCheck exe returned success
21/10/2019 09:47:11.358 [5996] [BootstrapperMain] Check if installed common is 10.5.3, need to install a HF for 10.5.3 befores upgrade
21/10/2019 09:47:11.359 [5996] [BootstrapperMain] Registry key SOFTWARE\McAfee\Endpoint\Common not seen : 2
21/10/2019 09:47:11.359 [5996] [BootstrapperMain] The existing VSCore version on target system : 15.1.0.543.11
21/10/2019 09:47:11.359 [5996] [BootstrapperMain] Installed vscore on this system : 15.1.0.543.11. Vscore could have been installed by any McAfee product.
21/10/2019 09:47:11.360 [5996] [BootstrapperMain] Vscore carried by ENS : 19.7.0.182.4
21/10/2019 09:47:11.360 [5996] [BootstrapperMain] vscore will be installed after legacy products removal
21/10/2019 09:47:11.361 [5996] [BootstrapperMain] Common:Build number - 1724 , Package number - 1
21/10/2019 09:47:11.361 [5996] [BootstrapperMain] Patch version of ESP to Check is 0
21/10/2019 09:47:11.361 [5996] [BootstrapperMain] No patch check required
21/10/2019 09:47:11.362 [5996] [BootstrapperMain] RunCommandLine: C:\ProgramData\McAfee\Common Framework\Current\ENDP_GS_1060\Install\0000\\mfeepmpk_utility.exe -r -f -log "C:\Windows\TEMP\\McAfeeLogs\McAfee_Update_Exp_Driver_21102019094711362.log"
21/10/2019 09:47:11.503 [5996] [BootstrapperMain] RunCommandLine: Process return code : 0
21/10/2019 09:47:11.503 [5996] [BootstrapperMain] Utility to update ENS exp driver determined no driver replacement required
21/10/2019 09:47:11.504 [5996] [BootstrapperMain] The existing VSCore version on target system : 15.1.0.543.11
21/10/2019 09:47:11.504 [5996] [BootstrapperMain] VSCore less than 15.3.0.533.1, run utility to bring certs to 15.3 appropriate certificate.
21/10/2019 09:47:11.505 [5996] [BootstrapperMain] Extracting mfevtpupdate.exe : C:\Windows\TEMP\mfevtpupdate.exe
21/10/2019 09:47:11.772 [5996] [BootstrapperMain] Extraction successful
21/10/2019 09:47:11.773 [5996] [BootstrapperMain] C:\Windows\TEMP\mfevtpupdate.exe
21/10/2019 09:47:11.773 [5996] [BootstrapperMain] RunCommandLine: C:\Windows\TEMP\mfevtpupdate.exe
21/10/2019 09:47:14.18 [5996] [BootstrapperMain] RunCommandLine: Process return code : 13
21/10/2019 09:47:14.18 [5996] [BootstrapperMain] Running application mfevtpupdateUtility failed : 13
21/10/2019 09:47:14.18 [5996] [BootstrapperMain] Flushing vtp cache: "C:\Program Files\Common Files\McAfee\SystemCore\vtpinfo.exe" /resetvtpcache
21/10/2019 09:47:14.18 [5996] [BootstrapperMain] Command line failed
21/10/2019 09:47:14.18 [5996] [BootstrapperMain] Setting certifcate search path: "C:\Program Files\Common Files\McAfee\SystemCore\vtpinfo.exe" /setsearchpath "C:\ProgramData\McAfee\Common Framework\Current\ENDP_GS_1060\Install\0000"
21/10/2019 09:47:14.18 [5996] [BootstrapperMain] Command line failed
21/10/2019 09:47:14.18 [5996] [BootstrapperMain] Updating certicate: "C:\Program Files\Common Files\McAfee\SystemCore\vtpinfo.exe" /loadcerts
21/10/2019 09:47:14.18 [5996] [BootstrapperMain] Command line failed
21/10/2019 09:47:14.18 [5996] [BootstrapperMain] Checking if HIP content requires update...
21/10/2019 09:47:14.18 [5996] [BootstrapperMain] HIP content update required
21/10/2019 09:47:14.18 [5996] [BootstrapperMain] Installing HIP content update
21/10/2019 09:47:14.18 [5996] [BootstrapperMain] MSI File: C:\ProgramData\McAfee\Common Framework\Current\ENDP_GS_1060\Install\0000\McAfee_Common_x86.msi
21/10/2019 09:47:14.626 [5996] [BootstrapperMain] RunCommandLine: C:\ProgramData\McAfee\Common Framework\Current\ENDP_GS_1060\Install\0000\HipHelper.exe
21/10/2019 09:47:57.803 [5996] [BootstrapperMain] RunCommandLine: Process return code : 2147753984
21/10/2019 09:47:57.803 [5996] [BootstrapperMain] Error encountered when running HIP content tool: -2147213312
21/10/2019 09:47:57.803 [5996] [BootstrapperMain] Common failed during install or Upgrade!!!
21/10/2019 09:47:57.803 [5996] [BootstrapperMain] Check if any ENS is left on the system
21/10/2019 09:47:57.803 [5996] [BootstrapperMain] Upgrade code {74B710CF-552E-47D1-8CBF-D0AC2DA67B06} not detected on this system
21/10/2019 09:47:57.803 [5996] [BootstrapperMain] Upgrade code {858BFBEC-CE4F-4C5A-AD02-F88B7A3F670C} not detected on this system
21/10/2019 09:47:57.803 [5996] [BootstrapperMain] Upgrade code {B2ABA365-ABA2-4E4F-8FE3-7C216A033359} not detected on this system
21/10/2019 09:47:57.803 [5996] [BootstrapperMain] Upgrade code {A1460C1B-0603-4AB7-84F0-37F06AB91F6D} not detected on this system
21/10/2019 09:47:57.803 [5996] [BootstrapperMain] Upgrade code {E68F630E-837B-4CAF-83F8-3285701D451C} not detected on this system
21/10/2019 09:47:57.803 [5996] [BootstrapperMain] No ENS is left on the system. We need to dereference 15.7+ vscore now
21/10/2019 09:47:57.803 [5996] [BootstrapperMain] Extracting vscore uninstall helper
21/10/2019 09:47:57.803 [5996] [BootstrapperMain] C:\Windows\TEMP\MfeVSCoreUninst.exe
21/10/2019 09:47:58.115 [5996] [BootstrapperMain] The command for helper util : "C:\Windows\TEMP\MfeVSCoreUninst.exe" /PPGUID={EA334ECD-7513-486B-A265-0C698FACBB06}
21/10/2019 09:47:58.115 [5996] [BootstrapperMain] RunCommandLine: "C:\Windows\TEMP\MfeVSCoreUninst.exe" /PPGUID={EA334ECD-7513-486B-A265-0C698FACBB06}
21/10/2019 09:47:58.302 [5996] [BootstrapperMain] RunCommandLine: Process return code : 3221226356
21/10/2019 09:47:58.302 [5996] [BootstrapperMain] !> Error - Could not run command to uninstall vscore helper util: -1073740940
21/10/2019 09:47:58.302 [5996] [BootstrapperMain] VSCore uninstall helper failed. Returning!!
21/10/2019 09:47:58.302 [5996] [BootstrapperMain] Extracting MfeEpAac_mfeprotect.exe : C:\Windows\TEMP\MfeEpAac_mfeprotect.exe
21/10/2019 09:47:58.476 [5996] [BootstrapperMain] Extraction successful
21/10/2019 09:47:58.476 [5996] [BootstrapperMain] "C:\Windows\TEMP\MfeEpAac_mfeprotect.exe" -add -rootlocation "C:\Program Files\McAfee\Endpoint Security" -folder "C:\ProgramData\McAfee\Endpoint Security"
21/10/2019 09:47:58.477 [5996] [BootstrapperMain] RunCommandLine: "C:\Windows\TEMP\MfeEpAac_mfeprotect.exe" -add -rootlocation "C:\Program Files\McAfee\Endpoint Security" -folder "C:\ProgramData\McAfee\Endpoint Security"
21/10/2019 09:47:58.514 [5996] [BootstrapperMain] RunCommandLine: Process return code : 0
21/10/2019 09:47:58.515 [5996] [BootstrapperMain] Running application to gain installer exclusion succeeded.
21/10/2019 09:47:58.516 [5996] [BootstrapperMain] Checking for HIPS product with Product Code : {6B005DF6-6B6E-4551-B632-B0001DF50499}
21/10/2019 09:47:58.517 [5996] [BootstrapperMain] Uninstall String found for {6B005DF6-6B6E-4551-B632-B0001DF50499}
21/10/2019 09:47:58.518 [5996] [BootstrapperMain] Attempting to start service enterceptAgent
21/10/2019 09:47:58.537 [5996] [BootstrapperMain] Service is already running.
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McAfee Employee AdithyanT
McAfee Employee
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Message 12 of 26

Re: Endpoint Security Deployment Task FAILED

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Hi @BKS_Nesrine 

Looks like the older version of product, possibly Virus Scan Enterprise or HIPS is present on the machine. They may not have been removed properly.

If we have a specific log file for VSCORE uninstall, we may find the root cause. Otherwise, you can create a support request with us where we can try to look into the logs for you and perform the uninstallation.

Please let me know if you can see any other log files apart from this.

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If you find this post useful, Please give it a Kudos! Also, Please don't forget to select "Accept as a solution" if this reply resolves your query!

Thanks and regards,
Adithyan T
McAfee Employee LKS
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Message 13 of 26

Re: Endpoint Security Deployment Task FAILED

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Hi BKS_Nesrine,

Have you tried deploying ENS via "Client task product deployment". Because "Run now task" uses over data channel which is suggested/recommended way to deploy product. Select the Target Machine from system tree-->actions-->Agents-->edit task one a single system-->New client task assignment-->McAFee agent-->product deployment-->select the task if you have already created nor create a new one and select "run immediately" under schedule type. Once done, send a Wakeup call with force complete task and policy update.

You can check McScript_deploy_log under <programdata>/McAfee/Agent/log

Check out the below link to know more information when you troubleshoot deployment/update related stuff.

https://community.mcafee.com/t5/ePolicy-Orchestrator/HOW-TO-TROUBLESHOOT-CLIENT-UPDATE-DEPLOYMENT-FA...

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Re: Endpoint Security Deployment Task FAILED

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HI,

I steal have the same problem, Knowing tha unistal the virus scan on the client machine ; here in attache the scrrenshot of the error and the product existing on the client.

 

Thanks in advence.

McAfee Employee AdithyanT
McAfee Employee
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Message 15 of 26

Re: Endpoint Security Deployment Task FAILED

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Hi @BKS_Nesrine

Firstly, Kudos to you for keeping us posted. As mentioned earlier, it is still showing Point product error. Hence, We need to identify installation from the point product perspective. Kindly please collect the log files you have in "C:\windows\temp\McAfeeLogs" and please zip them and send it to us here.

If you are not comfortable in sharing the entire logs folder, please create a service Request with us so that we can investigate the same for you.

*Note: Please ensure sensitive information like IP addresses are removed or replaced form the logs you send to this forum

Was my reply helpful?
If you find this post useful, Please give it a Kudos! Also, Please don't forget to select "Accept as a solution" if this reply resolves your query!

Thanks and regards,
Adithyan T
McAfee Employee AdithyanT
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Message 16 of 26

Re: Endpoint Security Deployment Task FAILED

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Hi @BKS_Nesrine,

Also as suggested already and as seen from the screenshot, we need to ensure removal of Virus Scan Enterprise and HIPS is done successfully on this machine so that you can successfully install ENS.

ENS can automatically uninstall legacy products, however we recommend you to confirm that the uninstallation of these products are successful.

Also please ensure a reboot is done before you install Endpoint Security again. All these information can be identified form the various log files present in "C:\Windows\Temp\McAfeeLogs\".

Was my reply helpful?
If you find this post useful, Please give it a Kudos! Also, Please don't forget to select "Accept as a solution" if this reply resolves your query!

Thanks and regards,
Adithyan T

Re: Endpoint Security Deployment Task FAILED

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HI,

I could not remove HIPS on the client machine below the error :

' Product is in self protect mode. Please disable self protect more befor unistalling '

I could not attache the mcafee log file en format zip.

Thanks in advance 

 

McAfee Employee AdithyanT
McAfee Employee
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Message 18 of 26

Re: Endpoint Security Deployment Task FAILED

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Hi @BKS_Nesrine,

Thank you for your kind update. Kindly please check if this KBA helps you in resolving the issue:

https://kc.mcafee.com/corporate/index?page=content&id=KB58629

I am no HIPS expert, however the above KBA seems very relevant in disabling HIPS to uninstall the client. I sincerely hope this helps.

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If you find this post useful, Please give it a Kudos! Also, Please don't forget to select "Accept as a solution" if this reply resolves your query!

Thanks and regards,
Adithyan T
McAfee Employee AdithyanT
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Message 19 of 26

Re: Endpoint Security Deployment Task FAILED

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Hi @BKS_Nesrine,

Also, Kindly please find the attached PDF that talks about Self protection on HIPS. It details how this can be disabled locally. Kindly please let me know if this is not helpful as I can consult with my resources and see if there is any other way to get this accomplished.

Was my reply helpful?
If you find this post useful, Please give it a Kudos! Also, Please don't forget to select "Accept as a solution" if this reply resolves your query!

Thanks and regards,
Adithyan T
McAfee Employee AdithyanT
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Message 20 of 26

Re: Endpoint Security Deployment Task FAILED

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Hi @BKS_Nesrine,

Also regarding uploading the logs, please let me know if you can open a Service request with us. You can reference my name and I shall take over the case and work with you on this. You can upload the logs via Service request and I can work with you on the same over remote session as well.

Was my reply helpful?
If you find this post useful, Please give it a Kudos! Also, Please don't forget to select "Accept as a solution" if this reply resolves your query!

Thanks and regards,
Adithyan T
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