Thanks for posting your question here! To begin with, may I know what is the method you are suing to update your endpoints? Do you have a deployment task in place?
This is a very broad subject to look into. So let us narrow it down with the right questions here:
What is the current version your endpoints are running at? (ENS platform, Threat Prevention and Firewall)
What is the version you wish to upgrade/update to? This is a very important question, depending on your answer, this can either be an update task or deployment task which should help you.
Any other details you can help us with here?
This button will only update an installed version of Endpoint Security with Content Updates. It would only update with product updates if it's connected to your ePO and you have products checked into the appropriate branch of your Master Repository.
Is this a standalone installation or ePO managed?
Thank you for your response. As @chealey rightly said, we would need to understand our goal here. Are we trying to upgrade the version of product? If Yes, then from what version to what version?
Depending on your response, I can get you the recommended set of steps that should help you here!
You will need to download the software from the product download page and upgrade manually. The Update Now button won't do this for you I'm afraid.
If you have it checked in to ePO, you will need to run a product deployment task via ePO to upgrade the software.
Thank you for your prompt response. Now we are looking at a deployment task here. So here is a list of steps that should help you. Please note that all these steps are well documented and explained in this guide: I have merely selected the ones that would be required for you at this point of time and pasted them for your ease of access. I would still recommend you to go through the guide if you are interested in understanding the process.
1) From the McAfee ePO console, click Menu | Software | Product Deployment.
2) On the Product Deployment page, click New Deployment.
3) On the New Deployment page:
4) Check the status of the deployment on the Product Deployment page.
Click the deployment task in the list on the left-hand side of the page to display its details on the right-hand side of the page.
I sincerely hope this helps in getting your task accomplished. If you run into any problems during these steps, you know where to knock! We will be glad to assist you further!