EPO not pushing Endpoint security

[User97718302]

Endpoint deployment fails each time. Bootstrap log shows: 02/12/2019 14:11:02.932 [8600] [BootstrapperMain] RunCommandLine: Process return code : 4294967295 02/12/2019 14:11:02.932 [8600] [BootstrapperMain] VSCore Installation Return value : 4294967295 02/12/2019 14:11:02.932 [8600] [BootstrapperMain] VSCore Error 0x20003041 Message: Error while stopping McAfee service. 02/12/2019 14:11:02.932 [8600] [BootstrapperMain] VSCore Installation failed!! 02/12/2019 14:11:02.932 [8600] [BootstrapperMain] CheckIfPreviousProductRemoved: Start SUBKESY(SOFTWARE\McAfeeEndpointSecurity_ModuleRemovalTracker) KEYNAME(MajorUpgradeProductsCount) 02/12/2019 14:11:02.932 [8600] [BootstrapperMain] bOldrPrdtUninstallState(0) 02/12/2019 14:11:02.932 [8600] [BootstrapperMain] Common failed during install or Upgrade!!! 02/12/2019 14:11:02.932 [8600] [BootstrapperMain] Check if any ENS is left on the system 02/12/2019 14:11:02.932 [8600] [BootstrapperMain] Cannot find VSCore version 02/12/2019 14:11:02.932 [8600] [BootstrapperMain] Upgrade code {74B710CF-552E-47D1-8CBF-D0AC2DA67B06} not detected on this system 02/12/2019 14:11:02.932 [8600] [BootstrapperMain] Upgrade code {858BFBEC-CE4F-4C5A-AD02-F88B7A3F670C} not detected on this system 02/12/2019 14:11:02.932 [8600] [BootstrapperMain] Upgrade code {B2ABA365-ABA2-4E4F-8FE3-7C216A033359} not detected on this system 02/12/2019 14:11:02.932 [8600] [BootstrapperMain] Upgrade code {A1460C1B-0603-4AB7-84F0-37F06AB91F6D} not detected on this system 02/12/2019 14:11:02.932 [8600] [BootstrapperMain] Upgrade code {E68F630E-837B-4CAF-83F8-3285701D451C} not detected on this system 02/12/2019 14:11:02.932 [8600] [BootstrapperMain] No ENS is left on the system. We need to dereference vscore now 02/12/2019 14:11:02.932 [8600] [BootstrapperMain] Extracting vscore uninstall helper 02/12/2019 14:11:02.932 [8600] [BootstrapperMain] C:\windows\TEMP\MfeVSCoreUninst.exe 02/12/2019 14:11:03.56 [8600] [BootstrapperMain] The command for helper util : "C:\wi

[AdithyanT]

Hi @User97718302,

Thank you for your post. The Bootstrapper is where you start looking for errors, so this is good job from your end.

Please notice the below lines:

[BootstrapperMain] RunCommandLine: Process return code : 4294967295 02/12/2019 14:11:02.932 [8600] [BootstrapperMain] VSCore Installation Return value : 4294967295 02/12/2019 14:11:02.932 [8600] [BootstrapperMain] VSCore Error 0x20003041 Message: Error while stopping McAfee service. 02/12/2019 14:11:02.932 [8600] [BootstrapperMain] VSCore Installation failed!!

Here we can see that VSCore Installation has failed. hence the specific reason for failure would be in the install log created for this component.

May I know what version of ENS you are trying to install? Also Operating System and build?

Can you look for presence of McAfee_Common_VSCore_Install_All_xxxx under C:\Windows\Temp\McAfeeLogs? That should have the failure reason.

[User97718302]

The VScore install log seems to point to some certificate not being there? Does that make any sense?

Thanks

Rob

[chealey · Accepted solution]

Very likely - see https://kc.mcafee.com/corporate/index?page=content&id=KB87096