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EPO System Tree Products Tab Missing Product Names

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We have started updating a few test system in our environment to ENS 10.6.1 for Mac. After deploying the updated versions of the products to the systems, we notice that the products tab in the system tree does not have the names of the products anymore.

For example "Endpoint Security Firewall" now shows up as "ENDP_FW_1060MACX"

Does something in EPO need updates to populate the product names? Or is this normal and should be expected?

Before

image.png

 

After

image.png

 

 

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McAfee Employee cdinet
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Message 7 of 11

Re: EPO System Tree Products Tab Missing Product Names

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If you aren't running the extensions shown in screenshot below for ens, update them to these versions and let me know if that resolves it for you.

ENS.png

 

 

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McAfee Employee cdinet
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Message 2 of 11

Re: EPO System Tree Products Tab Missing Product Names

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That might be a question for the ens team - I will share this post on their team to see if it is a known issue.  It would not be an epo issue if other products are still showing as they were.

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McAfee Employee chealey
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Message 3 of 11

Re: EPO System Tree Products Tab Missing Product Names

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Hi @acertain2 

I would suggest checking that you have updated the extensions. The ENS extensions and especially the ENS Mac License extension.

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Re: EPO System Tree Products Tab Missing Product Names

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Thanks for your suggestion of installing the ENS Mac Licenses Extension. Unfortunately I have already done this before posting the original message.

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Re: EPO System Tree Products Tab Missing Product Names

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Giving this a bump to see if anyone has another suggestion.

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McAfee Employee cdinet
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Message 6 of 11

Re: EPO System Tree Products Tab Missing Product Names

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What are all the ens extension builds you have checked in to epo?

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McAfee Employee cdinet
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Message 7 of 11

Re: EPO System Tree Products Tab Missing Product Names

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If you aren't running the extensions shown in screenshot below for ens, update them to these versions and let me know if that resolves it for you.

ENS.png

 

 

Was my reply helpful?
If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

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Re: EPO System Tree Products Tab Missing Product Names

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This worked for us...great solution!

McAfee Employee cdinet
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Message 9 of 11

Re: EPO System Tree Products Tab Missing Product Names

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Good deal!  Please mark accept solution for what resolved your issue.

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Re: EPO System Tree Products Tab Missing Product Names

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I don't see the option to do that on this one for some reason.

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