EPO System Tree Products Tab Missing Product Names

[acertain2]

We have started updating a few test system in our environment to ENS 10.6.1 for Mac. After deploying the updated versions of the products to the systems, we notice that the products tab in the system tree does not have the names of the products anymore.

For example "Endpoint Security Firewall" now shows up as "ENDP_FW_1060MACX"

Does something in EPO need updates to populate the product names? Or is this normal and should be expected?

Before

After

[cdinet]

That might be a question for the ens team - I will share this post on their team to see if it is a known issue.  It would not be an epo issue if other products are still showing as they were.

[chealey]

Hi @acertain2 

I would suggest checking that you have updated the extensions. The ENS extensions and especially the ENS Mac License extension.

[acertain2]

Thanks for your suggestion of installing the ENS Mac Licenses Extension. Unfortunately I have already done this before posting the original message.

[acertain2]

Giving this a bump to see if anyone has another suggestion.

[cdinet]

What are all the ens extension builds you have checked in to epo?

[cdinet · Accepted solution]

If you aren't running the extensions shown in screenshot below for ens, update them to these versions and let me know if that resolves it for you.

[gkelley361]

This worked for us...great solution!

[cdinet]

Good deal!  Please mark accept solution for what resolved your issue.

[gkelley361]

I don't see the option to do that on this one for some reason.