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EPO System Tree Products Tab Missing Product Names

We have started updating a few test system in our environment to ENS 10.6.1 for Mac. After deploying the updated versions of the products to the systems, we notice that the products tab in the system tree does not have the names of the products anymore.

For example "Endpoint Security Firewall" now shows up as "ENDP_FW_1060MACX"

Does something in EPO need updates to populate the product names? Or is this normal and should be expected?

Before

image.png

 

After

image.png

 

 

6 Replies
McAfee Employee cdinet
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Message 2 of 7

Re: EPO System Tree Products Tab Missing Product Names

That might be a question for the ens team - I will share this post on their team to see if it is a known issue.  It would not be an epo issue if other products are still showing as they were.

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McAfee Employee chealey
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Message 3 of 7

Re: EPO System Tree Products Tab Missing Product Names

Hi @acertain2 

I would suggest checking that you have updated the extensions. The ENS extensions and especially the ENS Mac License extension.

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Re: EPO System Tree Products Tab Missing Product Names

Thanks for your suggestion of installing the ENS Mac Licenses Extension. Unfortunately I have already done this before posting the original message.

image.png

Re: EPO System Tree Products Tab Missing Product Names

Giving this a bump to see if anyone has another suggestion.

McAfee Employee cdinet
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Message 6 of 7

Re: EPO System Tree Products Tab Missing Product Names

What are all the ens extension builds you have checked in to epo?

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McAfee Employee cdinet
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Message 7 of 7

Re: EPO System Tree Products Tab Missing Product Names

If you aren't running the extensions shown in screenshot below for ens, update them to these versions and let me know if that resolves it for you.

ENS.png

 

 

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