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RDMAN
Level 8
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Message 1 of 5

ENS missing product information

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In system  tree, after I select a workstation node, I click on threat prevention for details, all I see is 'Product properties for Endpoint Security Threat Prevention' and two lines 'Plug-in version'  and 'prodprops.szInstallDir' under 'About', the rest is missing.  This is after a new install of ENS.

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RDMAN
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Message 5 of 5

Re: ENS missing product information

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Yes, updating the certs worked KB91697.

 

Ron

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Dayananda
McAfee Employee
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Re: ENS missing product information

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Hello,

 

Thank you for reaching out to the Mcafee community.

 

First, check whether the ENS installation on the client machine was successful or not, then upgrade the Mcafee agent and ENS extensions if required to the version (equal to or greater than )of McAfee agent and ENS version on the client machine.

 

and then give a wake-up agent call and then check the details.

 

I hope this helps.

Regards,
Daya
RDMAN
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Message 3 of 5

Re: ENS missing product information

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Agent reinstall worked with one of them.

4JB
Level 7
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Message 4 of 5

Re: ENS missing product information

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Were you able to resolve this issue? I have a similar situation where out of 12 client agents 4 of them for some odd reason will not update even after agent re installation and upgrade attempt
RDMAN
Level 8
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Message 5 of 5

Re: ENS missing product information

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Yes, updating the certs worked KB91697.

 

Ron

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