ENS installation failed

[Former Member]

I have access to ENS from my university however when i try and install it, it fails and says

" install failed return code : 1604 "

what does this mean?

how can I fix it?

Many thanks

[Former Member]

Hi @Former Member

The exit codes are standard Windows exit codes: https://docs.microsoft.com/en-us/windows/desktop/msi/error-codes

1604 would mean "Installation suspended, incomplete". This would indicate something is interrupting the installation.

[Former Member]

Hi Chealey, 

thanks for your reply it also says

"ENS is left on the system, so leaving the system as such. We cannot dereference 15.7+ vscore now"

does this help explain why its failing to install?

[jess_arman]

@Former Member That means that the installation did not fully roll back and left part of the installation on the system. In this case, it's some of the kernel driver components.

    Installation failures require detailed analysis of multiple installation logs that are left on the client and as such, it is not likely that someone can effectively help you by reviewing arbitrary single line messages that you copy. 

    Since you obtained the software via your University, you should have an organization or methods in place for getting assistance with your installation via your local IT helpdesk for students. I would advise that you reach out to them for assistance. If for some reason they can't figure out the cause, then their support contract with us should allow them to give our Support teams a call if needed.

    You as a Student are not included in the University's Support agreement, and as such are not qualified to receive McAfee Business/Enterprise support assistance, so I can't advise you to call in to us. I also have no way to verify if the software they offer is a consumer or enterprise version of ENS.

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