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ryan190
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Message 1 of 4

ENS blocking its own sig

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Where can i make sure this is whitlisted in EPO? i cant find where its being blocked

 

ENS block.png

 

 

 

 

 

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pv
McAfee Employee
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Message 3 of 4

Re: ENS blocking its own sig

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Hi @ryan190 

Thank you for reaching out to the community.

Dll mentioned in the event is part of McAfee Agent. These events are usually generated when you run the SysPrep tool.

What is the version of McAfee Agent?

If the events are continuously triggered follow the below steps:

  • Apply McAfee default ENS common policy and McAfee Default Access Protection policy on the machine. Check whether that resolves the issue.
  • If not, Apply Root certificates and check the status.

https://kc.mcafee.com/corporate/index?page=content&id=KB91697 

  • Try latest version of McAfee Agent on the machine.

If none of the above steps are working create a Service Request with McAfee Technical Support by collecting the below logs.

  • Enable debug logging for MA and ENS.
  • Collect Procmon and Amtrace by reproducing the issue.

https://kc.mcafee.com/corporate/index?page=content&id=KB82170 - Debug for MA

https://kc.mcafee.com/corporate/index?page=content&id=KB91797 -Debug for ENS

https://kc.mcafee.com/corporate/index?page=content&id=KB86691 -Amtrace and Procmon

Thanks

GPV

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3 Replies
rfranci
McAfee Employee
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Message 2 of 4

Re: ENS blocking its own sig

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Hi @ryan190 ,

Thank you for reaching us on community!

This must be reported to McAfee ENS common 'options policy ' applied to the machine under 'certificates' section. You can mark the certificate as enabled to allow the certificate that you trust.

Also, this could be a issue of missing root certificates.
you can find more information about this in the below article :
https://kc.mcafee.com/corporate/index?page=content&id=KB87096

I hope this helps !
- Rohit Francis

pv
McAfee Employee
McAfee Employee
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Message 3 of 4

Re: ENS blocking its own sig

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Hi @ryan190 

Thank you for reaching out to the community.

Dll mentioned in the event is part of McAfee Agent. These events are usually generated when you run the SysPrep tool.

What is the version of McAfee Agent?

If the events are continuously triggered follow the below steps:

  • Apply McAfee default ENS common policy and McAfee Default Access Protection policy on the machine. Check whether that resolves the issue.
  • If not, Apply Root certificates and check the status.

https://kc.mcafee.com/corporate/index?page=content&id=KB91697 

  • Try latest version of McAfee Agent on the machine.

If none of the above steps are working create a Service Request with McAfee Technical Support by collecting the below logs.

  • Enable debug logging for MA and ENS.
  • Collect Procmon and Amtrace by reproducing the issue.

https://kc.mcafee.com/corporate/index?page=content&id=KB82170 - Debug for MA

https://kc.mcafee.com/corporate/index?page=content&id=KB91797 -Debug for ENS

https://kc.mcafee.com/corporate/index?page=content&id=KB86691 -Amtrace and Procmon

Thanks

GPV

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bretzeli
Reliable Contributor
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Message 4 of 4

Re: ENS blocking its own sig

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Try yourself shortly? Instead of customer?

Let customers work for you?

As you WOULD never EVER has false on own DLL/EXE cross mixed over different product lines?

It's not the first time this would happen....

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