cancel
Showing results for 
Search instead for 
Did you mean: 
McAfee Employee jess_arman
McAfee Employee
Report Inappropriate Content
Message 11 of 16

Re: ENS: Unable to UPDATE some customer to ENS 10.6.1 DEC 1124 or 1125

Jump to solution

@SWISS You're correct, this was not planned. These are all concerns that I brought directly to engineering at release. There were efforts to document this clearly for customers, but that relies on the correct piece of documentation being found and read by a user.  

I am fully aware of all of the customer pain that has been caused by the scenarios put forth by the 10.6.1 December Update and events post that and have brought many of the same concerns to the table in conversations about retrospective and roadmaps moving forward.

I've messaged you directly for a potential option for your customer.

 

Was my reply helpful?

If this information was helpful in any way, or answered your question, will you please select "Accept as Solution" in my reply, or give kudos as appropriate, so together we can help other members?

Reliable Contributor SWISS
Reliable Contributor
Report Inappropriate Content
Message 12 of 16

Re: ENS: Unable to UPDATE some customer to ENS 10.6.1 DEC 1124 or 1125

Jump to solution
We have around 50 Mcafee customers with around 30 ON premise EPO not a single customer.
We have to change around 120 Deployment tasks manualy in that case.

Any idea how much this will cost?
Highlighted
Reliable Contributor SWISS
Reliable Contributor
Report Inappropriate Content
Message 13 of 16

Re: ENS: Unable to UPDATE some customer to ENS 10.6.1 DEC 1124 or 1125

Jump to solution
WHY did MCAFEE not LET out an SNS Alert on this ONE? In January 15 and 22 th of JAn 2019 NO word mentioned about this HEAVY issue.

McAfee SNS Weekly Roundup
Reliable Contributor SWISS
Reliable Contributor
Report Inappropriate Content
Message 14 of 16

Re: ENS: Unable to UPDATE some customer to ENS 10.6.1 DEC 1124 or 1125

Jump to solution

As i see in the LOGS (Which are immense) depnding on how you schedule the deployment tasks to catch ALL new or stalled machines.

We have to adapt all Deployment Tasks from all customers so HE does not TRY to update UNTIL  Mcafee release the FEB Release?

 

In other words we have to HALT / STOP all deployment until FEB 2019?

Right?

 

McAfee Employee jess_arman
McAfee Employee
Report Inappropriate Content
Message 15 of 16

Re: ENS: Unable to UPDATE some customer to ENS 10.6.1 DEC 1124 or 1125

Jump to solution

@SWISS  Targeted communications were sent out in December to cusotmers who we saw had downloaded the 10.6.1 December minor update packages which were pulled (and the patch package for the ATP module). We also updated release notes to outline how the full installer and patch packages available could be used.

Yes, my recommendation would be to stop attempting upgrades until the planned release of the February Update.

 

Was my reply helpful?

If this information was helpful in any way, or answered your question, will you please select "Accept as Solution" in my reply, or give kudos as appropriate, so together we can help other members?

Savage
Level 7
Report Inappropriate Content
Message 16 of 16

Re: ENS: Unable to UPDATE some customer to ENS 10.6.1 DEC 1124 or 1125

Jump to solution

BWAHAHAHAHAHAHAHA.

Well at least i can stop stressing about why Nove to Dec release wont work.

 

Guess ill just have to keep Killing ATP on server when it consumes 50GB of memory and i get irrate calls at 2AM. Plus maybe now i can stop sleeping on the couch and back in bed with the wife since i suddenly feel the bricks of frustration and grumpyness leave my shoulders. maybe know ill stop banging the desk and swearing worse than a pirate by just accepting defeat.

More McAfee Tools to Help You
  • Subscription Service Notification (SNS)
  • How-to: Endpoint Removal Tool
  • Support: Endpoint Security
  • eSupport: Policy Orchestrator
  • Community Help Hub

      New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

    • Find Forum FAQs
    • Learn How to Earn Badges
    • Ask for Help
    Go to Community Help

    Join the Community

      Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

    • Get helpful solutions from McAfee experts.
    • Stay connected to product conversations that matter to you.
    • Participate in product groups led by McAfee employees.
    Join the Community
    Join the Community