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J-J-L
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Message 1 of 4

ENS TP On Demand scan from ePO ends in 'Failure'

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When I run a Custom On-Demand scan from the ePO console, I can watch on a local machine scan that it kicks off. Everything seems to work well, but the ePO console always shows 'Failed' at the end of the scan. I cannot seem to find details about what has failed. I can watch on the local device that a scan starts, but the 'Last Scan completed' time is also not updated. This is happening on all devices. Looking for direction of where to find more details about why it fails? Thank you!
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AjaySundar
McAfee Employee
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Message 3 of 4

Re: ENS TP On Demand scan from ePO ends in 'Failure'

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Hi @J-J-L,

Good day to you!

From what you described I assume you are using the "Run Client Task Now" option to push the ODS?

If that is so, we would not recommend using it, instead, we recommend scheduling the ODS with "Run immediately" option. 

The below article explains on why you shouldn't use that option.

https://kc.mcafee.com/corporate/index?page=content&id=KB85013

To add to the above, the metadata such as the "Last scan time" is updated only when you use the "Policy based ODS" the custom based ODS doesn't update the metadata found under the system properties.

https://kc.mcafee.com/corporate/index?page=content&id=KB86677

Next action plan:

1. Push the policy based ODS

2. Please schedule the task and do not use the "Run Client Task now" option

I hope this helps.

Regards,

AJ

 

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Sivakumar1
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Message 2 of 4

Re: ENS TP On Demand scan from ePO ends in 'Failure'

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Hello @J-J-L . Thank you for reaching out to McAfee Community.  Could you please help us with the ON-demand scan Logs which should be present at "%deflogdir%\OnDemandScan_Activity.log". And Could you also please help us with Version of ENS and McAfee Agent which is used.

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AjaySundar
McAfee Employee
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Message 3 of 4

Re: ENS TP On Demand scan from ePO ends in 'Failure'

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Hi @J-J-L,

Good day to you!

From what you described I assume you are using the "Run Client Task Now" option to push the ODS?

If that is so, we would not recommend using it, instead, we recommend scheduling the ODS with "Run immediately" option. 

The below article explains on why you shouldn't use that option.

https://kc.mcafee.com/corporate/index?page=content&id=KB85013

To add to the above, the metadata such as the "Last scan time" is updated only when you use the "Policy based ODS" the custom based ODS doesn't update the metadata found under the system properties.

https://kc.mcafee.com/corporate/index?page=content&id=KB86677

Next action plan:

1. Push the policy based ODS

2. Please schedule the task and do not use the "Run Client Task now" option

I hope this helps.

Regards,

AJ

 

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J-J-L
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Message 4 of 4

Re: ENS TP On Demand scan from ePO ends in 'Failure'

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Thank you, I was not aware to not user 'Run Client Task Now' as that is now we did on-demand with VSE.

I was able to use the 'Edit Tasks on a Single System' to schedule "ENS TP > Policy Based On-Demand Scan > On-Demand Scan - Full Scan"  which gave me the result I wanted

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